ScalewayReviews of scaleway.com

Apres presque 25 ans chez eux, j'en suis parti. Seule la version 7.2 de php était disponible sur mon hebergement mutualisé. Cette version ne recoit plus de mises à jour de sécurité depuis plus de 3 ans. Le support m'a confirmé qu'il n'était pas prévu de mettre à jour mon offre avec un php plus recent mais m'a dit qu'il était disponible sur leur nouvelles offres au moins 40% plus cheres. Désolé, mais pour un petit site familial n'hébergeant qu'un blog, quelques fichiers et quelques comptes mail, avec un trafic tres réduit, je n'allais pas investir dans une offre surdimensionnée. 1 étoiles, parce que le service a été parfaitement adapté à mon besoin pendant 20 ans, l'offre "online" évoluant de 100Mo de stockage à 300Go, et méritait 5 étoile à l'époque. Mais apres le changement de nom d'online à scaleway je n'ai pu que constater l'abandon du support de ces vieilles offres dans le but de forcer les clients à migrer vers des solutions plus cheres afin de se proteger de potentielles failles de sécurité d'un php hors d'age ne mérite que 0 étoile. J'ai bien migré vers une offre différente, mais à la concurrence.

J’avais un site internet hébergé chez online.net. Tout fonctionnait parfaitement depuis 14 ans. Puis est arrivé Scaleway dans le paysage d’online. En réponse à leur invitation à migrer mon site sur la plateforme Scaleway, j’ai fini par accepter la migration. Et ça a été le début des problèmes. Pour faire simple, l’assistance n’a jamais pu me fournir une adresse de connexion valide à mes bases de données auxquelles je souhaitais me connecter par programmation. Certes on a bien accès aux BDD via cpanel mais l’adresse de connexion est impossible à obtenir. Malgré mes relances, l’assistance ne m’a tout simplement plus répondu. Scandaleux comme attitude. J’ai dû me résoudre à transférer mon site chez Hostinger.

Rebooted my dedicated server to lose all my data You'd think I wouldn't fall for it twice, but the small dedicated servers they offer are very prone to failure. After several years, rebooting just kills them. Support can't do anything because all the nodes/blades are in the same unit and it would disrupt other customers.

My account was locked without any reason. I maked normaly the Verifiying but still locked. No support, no communication. I go back to the previous company, better, faster und 5 star support

tl;dr: Think twice about what you share with Scaleway. Use a throwaway dedicated virtual card to pay for their services. Never tie your physical debit or credit card to your account. I had a very bad experience with Scaleway. After signing up my account was immediately locked. That fact was understandable and not the main issue. But the real problem began when I tried to irrevocably delete my account. Turns out, that was not possible until I verify it - which I didn't want to do for a couple of reasons. Technical support played dumb and openly lied to me. Writing to the dedicated e-mail address for privacy topics had the same effect as speaking with the tech support. I wrote to their data protection officer (DPO) and never got a response. Basically, I felt absolutely helpless not being able to exercise my right under GDPR and have my personal data removed from their system. As of today, a month after last communication with their privacy person (who never introduced himself, so I had no idea who I was talking to), I don't know whether my account has been irrevocably deleted as they promised. Obviously, my recommendation for anyone is to stay away from this abomination of a company as possible. They are cowards.

Absolutely horrible. My worst company experience in over 20 years of web hosting was Scaleway / ovh.net. Infrastructure is over-committed, services are slow, support doesn't care.

Sur les serveurs mutualisés, cette entreprise attend que le client revienne vers eux pour renouveler les certificats TLS/SSL (incapable de faire une tâche cron). Si tu oublies de les contacter tous les 3 mois pour ce renouvellement, ton site devient inaccessible. Il ne s'excuse jamais malgré leur faute avérée.

I wish I could give Scaleway a lower rating than one star, as my experience with them has been nothing short of a nightmare. I feel compelled to share my story to warn others about the dubious practices of this company. I initially signed up with Scaleway because of their seemingly competitive prices and promising services. However, my perception quickly changed when I discovered their tendency to make significant changes to their terms and conditions without obtaining customer consent. The most alarming incident occurred when they silently modified their terms and conditions, resulting in unexpected charges to my account. To add insult to injury, they chose to notify customers of these changes through a newsletter with an unrelated subject. This sneaky tactic left many users, including myself, blindsided and frustrated. The lack of transparency and communication from Scaleway is appalling. As a customer, I believe I have the right to be informed about any alterations to the terms and conditions that may impact my account and finances. It is downright unethical for a company to make such changes without explicit consent and then hide behind obscure newsletters to announce them. Furthermore, their customer support is unhelpful and dismissive, refusing to take responsibility for their actions. Instead of addressing the concerns of their users, Scaleway seems more interested in squeezing additional funds out of unsuspecting customers. I strongly advise anyone considering Scaleway as a service provider to think twice. There are numerous reputable alternatives in the market that prioritize honesty, transparency, and customer satisfaction. Scaleway's underhanded tactics and lack of integrity make them a company to avoid at all costs. Your hard-earned money and peace of mind deserve better than what Scaleway has to offer.