ScalewayReviews of scaleway.com

I'm leaving this review literally a few minutes after signing up to Scaleway. I have been benchmarking dozens of Postgres managed database providers and I can confidently say Scaleway comes on top. The UI/UX is really great, the dashboard easy to navigate and the configurability is perfect with various options. The onboarding experience was among the best if not the best I have had as a non-technical user. The pricing is greatin that it gradually scales and makes it affordable to help with early projects. It's transparent, and it's great that it also gives various speed/capacity options for storage separately from compute. I just wish it truly scaled to zero during times of inactivity, which would have allowed it to be truly billed by the minute for example - it's not the case with Scaleway, you provision an instance and it runs 24/7 which means you pay for it at all times. Performance-wise, I tested one of the smallest instances (DB-PLAY2-PICO at 1vCPU, 2GB RAM) and it was blazing-fast when compared to other managed database providers with a similar capacity. I rarely put reviews online but given the reviews I saw here and the amazing experience I've had so far I am doing so and encouraging everyone to give Scaleway a try. Great job to their product & engineering teams and I look forward to the rest of my experience using their services.

Hey @Scaleway, we've been unable to access our dashboard and server for 3 months. We've tried reaching out multiple times with no response. What's the best way to get in touch?

Be cautious of hidden costs with Scaleway! Even tho it looks like you buy hours of service that's false! They will invoice you for the month if you dont cancell even if you only placed 5 hours for example! They are pure scammers dont waste a single € here!

Harbouring Cybercriminals Company refuses to investigate a server collecting usernames and passwords from a massive botnet scanning my servers.

J'ai louer un serveur elastic metal le 10.04. le 11 j'ai ouvert un ticket car l'installation étais soit disant toujours pas terminé. On me dis alors qu'il doivent rebooter électriquement le serveur. le 16.04 quand je demande ou sa en est on me répond qu'apparemment mon serveur ne répond plus et que je devrais prendre un autre serveur...

I have been with this company for years, I have had to change servers countless times due to the operation, because the server died, I have also been left without a server for 1 month due to a problem with the bills that there is no way to pay one having the credit cards. validated credit, giving an error in its permissions platform. Currently I have been waiting for 25 days for them to solve it and while my server is down. Stay away for your own good and mental health.

Be cautious of hidden costs with Scaleway. Their billing practices obscure transparency, making it challenging to track expenses due to some chargeable services not being visible in the user dashboard. Additionally, certain services are sometimes billed monthly, contrary to their advertised daily or lesser frequency. It is advisable to confirm any pricing with the helpdesk before utilizing services. My primary concern revolves around the lack of honesty and clarity in Scaleway's billing. Unexpected fees appeared on my bill without any prior indication or listing, casting doubt on the trustworthiness of [Provider Name]. This opacity, combined with a customer service team that appears indifferent to customer grievances, significantly erodes confidence in their services. If you're considering Scaleway, it is crucial to diligently monitor your bill for unforeseen charges and be prepared for a customer service experience that may fall short of providing adequate support and resolution.

Je fais suite à mon premier avis qui était déjà négatif. Voilà maintenant un mois que je contacte le support pour avoir un remboursement des frais et des KVM non utilisable. Au total ~68€, le support me contacte il y a 15 jours en me donnant un avoir de 46€, une somme qui ne correspond pas aux services payés. Je refuse celui-ci et demande un remboursement complet avec les bon montant (Comme initialement demandé dans mon ticket.) Voilà maintenant 15j que je suis sans réponse, quand j'ouvre un nouveau ticket, on me dis qu'on va me répondre sous peu et rien. Si je n'ai pas eu de retour positif d'ici la fin du mois, je bloquerais les facturations auprès de ma banque et prendrais des mesures juridique contre cette entreprise. Clairement déçu de Scaleway, qui se dégrade de jour en jour, je ne compte pas revenir d'aussitôt .