Savvy.comReviews of savvy.com

Response from Savvy.comJun 8, 2025

Hi Patricia, thank you for your feedback. I am sorry you have had this experience with Savvy. I see in our records that we attempted to respond to your emails, but we have been dealing with deliverability issues with our email sends recently. Our support team is reaching out to you again to make this right.

Response from Savvy.comJun 4, 2025

Hi Suzy, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you've faced trying to redeem your gift cards. We completely understand how disappointing it can be when a gift doesn't feel as seamless to use as expected. Savvy works a bit differently from traditional booking platforms. We’re a book-direct marketplace, which means guests book directly with professional hosts. This setup is what allows us to save travelers 15–20% on service fees compared to other platforms. However, it also means that hosts must opt in to accept gift cards, which can sometimes make the redemption process more complex than we'd like. We do want to make it easier to find properties that accept gift cards directly. That’s why we’ve added a filter to our site that lets you view only listings that accept Savvy gift cards directly. You can find more information, including instructions and tips for redeeming your card, at: 👉 https://finderco.my.site.com/help/s/savvy-gift-cards/travelers Regarding the one gift card per stay policy, this is in place to help prevent misuse, such as purchasing a card after selecting a property simply to stack discounts. We understand this can be frustrating in cases like yours, and we do notify gift card purchasers about this limit during checkout so expectations are clear. Your feedback is incredibly valuable, and we’re always working to improve the experience. If you’d like help finding a property that accepts gift cards directly, we’d be happy to assist. Just reach out to [email protected] and we’ll walk through it with you. Warmly, The Savvy Team

Response from Savvy.comJun 4, 2025

Hi Lauri, we're glad you had a good experience! Please come book with us again soon!

Response from Savvy.comJun 3, 2025

Hi Meagan, We are so glad you had a great experience! We pride ourselves on customer support. Armando and the team are the best in the biz.

Response from Savvy.comJun 3, 2025

We're glad we've been so easy to work with! Thank you for joining and we're looking forward to a long and successful relationship with you as well.

Response from Savvy.comJun 2, 2025

Hello, we're sorry to hear that you've had issues with some of the property management systems. We require this from our hosts because it is the only way we can ensure up-to-date content, pricing, availability, etc. We would love to help you find a software that fits your needs. We have plenty of hosts that use our software partners as small businesses. With some partners that start at $10/month/property, depending on your number of properties, there are options for everyone. Please reach out to us at [email protected] if you have any questions.

Response from Savvy.comJun 2, 2025

We're glad you're experience was so seamless! Jennifer is great - thanks for joining!

Response from Savvy.comMay 30, 2025

Hi! Thanks for your feedback. We’re genuinely sorry to hear you haven’t seen the activity you expected. Savvy is still growing in many markets, and we know this. We hope that our free listing model lets hosts support our new business without costing you financially while we begin to really start to push traveler marketing. This new push includes targeted digital ads, social media, SEO, and direct partnerships. We’d love the opportunity to connect with you directly, review your listings, and discuss how we’re working to increase exposure in your area. Your success is our success, and we’re committed to improving. Feel free to reach out to us at [email protected] — we’re here to help. Please also let us know if you had any issues with onboarding or other parts of the product, or if the disappointment is mostly due to traffic. Stay smarter, The Savvy Team