Savvy.comReviews of savvy.com

Response from Savvy.comOct 16, 2026

Hi Jose, Thank you for sharing your feedback and we're so sorry that this happened. As we discussed, we investigated your experience and confirmed that the property was no longer available through the host, but their listing had not been updated to reflect this. We sincerely apologize for the frustration and inconvenience this caused, especially with this being your first booking experience with Savvy. We're glad we had the opportunity to connect with you directly we appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future! Thank you!

Response from Savvy.comOct 4, 2026

Hi Lisa, we’re sorry you’ve had trouble getting a response. We located your reservation and it appears this review is directed toward the professional host you’ve been contacting rather than Savvy. Savvy is a book-direct marketplace, so your host manages the reservation and related communication. That said, we’re happy to help and will reach out to the host on your behalf to request that they contact you as soon as possible. Thank you!

Response from Savvy.comJun 2, 2026

Thank you for your feedback and we’re sorry for the frustration you experienced with the verification process. After reviewing your account, we found that the issue was with the documents provided (not clear and legible) rather than your business itself. We’ve since manually reviewed your account and approved your verification. We understand how frustrating this was and appreciate you bringing it to our attention. If you ever run into issues in the future, we encourage you to contact us - our team is always happy to help. Thank you for listing with Savvy and for helping us keep Savvy a safe and trusted marketplace.

Response from Savvy.comApr 1, 2026

Thanks for sharing this feedback and we’re really sorry this wasn’t clearly communicated - we know how frustrating that can be. While the parking fee is mentioned in the rental terms, we agree that your host should make it more visible upfront. We’ve shared this with the host and will also be reaching out to you directly to help make this right. A quick note that reviews here are about the Savvy platform, since hosts manage property details like fees and descriptions directly. We’d also recommend sharing this with the host so they can address it as well. We appreciate you calling this out and thank you for booking with Savvy!

Response from Savvy.comFeb 23, 2026

We’re really sorry this happened and completely understand how disappointing it must have been to think you secured such an incredible rate, only to have it canceled a few hours later. After reviewing this with the host, we confirmed that Savvy was displaying the exact rate being sent to us from their reservation system at the time of booking. Unfortunately, there was a configuration issue within the host’s software that caused the discrepancy. They’re currently reviewing and correcting it and their listings are temporarily not bookable on Savvy while that’s being addressed to prevent anything like this from happening again. We did reach out directly to try and help make this right and we’re still available if you’d like assistance securing another stay. Thank you for sharing your experience!

Response from Savvy.comNov 25, 2025

Updated: 03/23/2026 Hi Cheryl - We’re sorry! We made a mistake… We thought everyone would be so excited that in addition to saving them hundreds on a vacation rental, we were giving them an additional $50 rebate that we totally failed to consider possible frustrations with “how” the rebate was processed. While we assure you it was secure, we totally see how it could seem awkward. Our apologies. Based on your feedback however and frustration that we caused to you, we’ve made improvements to our rebate redemption process to make it faster and more streamlined for travelers and now also offer payout via: Venmo, PayPal, and the Cash App, all of which allow for instant reimbursement without the need for traditional bank transfers or banking information. We’re always working to improve and appreciate the opportunity to learn from your experience. If you have any additional questions or would like to revisit your request, we’d still like to make sure you get your rebate. Our team is here to help at [email protected]. ----------------------------------- Original: 11/25/2025 Thank you for the feedback and we’re truly sorry for the frustration. We want to clarify that our rebate program has one payout method, secure direct deposit through Stripe, the same trusted payment platform used by many major companies. This process keeps your information encrypted and is the only method our system is approved to use. We explained this several times and fully respected your decision not to proceed. Because a mailed check isn’t something we’re able to offer, we weren’t able to complete the rebate under different terms. We appreciate you giving us the opportunity to assist, even though we couldn’t fulfill the rebate in a way that felt comfortable for you. Thank you again and should you have additional questions or concerns, reach out to us at [email protected] - we're here to help!

Response from Savvy.comNov 25, 2025

Updated Company Response: March 22, 2026. Jasmine - That pains us to hear. Please accept our apologies as we truly pride ourselves on our great customer service. Our care team is located in Austin TX and personally handles ALL Savvy customer service. We don’t outsource overseas or to a third-party, or use Ai to respond. Sounds like there was something atypical that happened. So sorry. I hope you’ll give us another chance to save you hundreds on your next vacation. Original Company Response: Thank you for your feedback and we’re truly sorry if your experience fell short of expectations. We’d appreciate the chance to learn more and make things right, so please reach out to us at [email protected] and our team will be happy to help.

Response from Savvy.comNov 3, 2025

Updated Company Response: March 22, 2026: Hi Bob - We wanted to let you know that since the time of your feedback we have added the following to our property listings to provide travelers like you with more pertinent information: ratings & reviews, individual room descriptions, and detailed cancellation policies. In addition we have added more filters to improve usability. We hope you like it. Thanks for the feedback. It’s feedback from savvy travelers like you that help us continue to improve. Original Company Response: We’re sorry to hear you had trouble finding the information you needed. Our goal is always to make things simple and transparent, so we appreciate your feedback. We’re glad we had the chance to connect directly and assist with your gift card redemption and if there's anything else that we can assist with, please don't hesitate to contact us at [email protected]. Thank you for booking through Savvy!