Savvy.com Reviews | Read Customer Reviews of savvy.com

Savvy.comReviews of savvy.com

4.4177 reviews
Activities & Tours
Austin

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Savvy.com

About Savvy.com

Savvy is a direct booking marketplace with over 150,000 professionally managed vacation rentals across the U.S., Canada, and Mexico. From beachfront homes to cozy mountain cabins, you get the same home and the same host for an average of $500 less per booking compared to other platforms. No markup, ever.Reviews on Trustpilot reflect the Savvy booking experience: ease of use, savings, pricing transparency, and customer support for travelers and property managers. Questions or feedback about a specific property are best directed to your host.Led by Eric Goldreyer and a team of hospitality and travel industry veterans, Savvy is built for travelers who want to spend more on the trip and less on the platform, and for property managers who value direct guest relationships and the freedom to deliver exceptional hospitality on their own terms.

Savvy.com (savvy.com) has 177 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Website: savvy.com
Category: Activities & Tours
Location: Austin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Savvy.com reviews

177 approved reviews, newest moderated first

Jasmine
Nov 23, 2025
Terrible customer service
Terrible customer service
Response from Savvy.comNov 25, 2025
Updated Company Response: March 22, 2026. Jasmine - That pains us to hear. Please accept our apologies as we truly pride ourselves on our great customer service. Our care team is located in Austin TX and personally handles ALL Savvy customer service. We don’t outsource overseas or to a third-party, or use Ai to respond. Sounds like there was something atypical that happened. So sorry. I hope you’ll give us another chance to save you hundreds on your next vacation. Original Company Response: Thank you for your feedback and we’re truly sorry if your experience fell short of expectations. We’d appreciate the chance to learn more and make things right, so please reach out to us at [email protected] and our team will be happy to help.
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customer
Nov 21, 2025
Easy to get direct bookings!
Easy to get direct bookings!
Response from Savvy.comNov 24, 2025
Thank you for the feedback and for booking with Savvy!
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Antonia Z.
Nov 15, 2025
Orlando
It was very easy to locate and find a property that was much lower than any other site.
Response from Savvy.comNov 17, 2025
We’re happy to hear how easy it was to find and book your perfect stay! Thank you for using Savvy!
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Laura W.
Nov 12, 2025
Great experience
Great experience
Response from Savvy.comNov 17, 2025
Thank you for the feedback and for using Savvy!
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Noella P.
Nov 2, 2025
Great cutomer service
Great cutomer service
Response from Savvy.comNov 3, 2025
Thank you for the feedback, we're always here to help!
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Debbie K.
Nov 2, 2025
No communication …
I have not received any communication from the host since I signed the rental agreement and paid the first half. I do not know who to contact with questions regarding the rental.
Response from Savvy.comNov 10, 2025
Thank you so much for the feedback and we’re sorry for any initial confusion with your booking details. We reached out via email to assist and appreciate the chance to help get everything sorted out. Thanks again for reaching out and for booking with Savvy!
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Bob
Oct 18, 2025
Very poor experience
Very hard to get help or information. Your phone system stinks.Not enough pertinent information on listings.
Response from Savvy.comNov 3, 2025
Updated Company Response: March 22, 2026: Hi Bob - We wanted to let you know that since the time of your feedback we have added the following to our property listings to provide travelers like you with more pertinent information: ratings & reviews, individual room descriptions, and detailed cancellation policies. In addition we have added more filters to improve usability. We hope you like it. Thanks for the feedback. It’s feedback from savvy travelers like you that help us continue to improve. Original Company Response: We’re sorry to hear you had trouble finding the information you needed. Our goal is always to make things simple and transparent, so we appreciate your feedback. We’re glad we had the chance to connect directly and assist with your gift card redemption and if there's anything else that we can assist with, please don't hesitate to contact us at [email protected]. Thank you for booking through Savvy!
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ERIC S.
Oct 18, 2025
Clear and upfront
Clear and upfront information and pricing, connected directly to the source of rentals.
Response from Savvy.comOct 20, 2025
Thank you so much for the feedback and for giving Savvy a try! We hope you enjoy your stay AND the savings!
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