SaunaKits.comReviews of saunakits.com

Matthew was incredibly patient and helpful. He answered all my questions, updated the quote several times as I worked through my decision, and helped me feel confident in my purchase.

The purchase was easy

I purchased the Avila and I love it! Prior to arriving, I changed the model I wanted and the customer service was EXCELLENT! So receptive and understanding and accommodated my request immediately! This is how customer service should be! We received the sauna on the delivery date I wanted. It was the easiest installation ever! Within an hour we were reaping the benefit of this infrared sauna playing soothing music through the Bluetooth speakers! I absolutely love it and highly recommend this company!

I purchased 3 person Maxxus Full Spectrum Infrared Sauna and absolutely love it. Quality build and easy to put together. It took about an hour for my son and I from start to finish. The customer service I received from the Sales Manager, John, was beyond what I have ever experienced. There was some miss information about electrical requirements on the website which was going to require an electrician to come in and do some work. I called and spoke to a service rep (who picked up on the 1st ring) who immediately got John, Sales Manager involved and offered to pay for all expenses related to the electrical without me even having to ask. Doing the right thing is not always what you get these days so I was very impressed with how they conducted their business. Thank you, Nordica! All business and referrals are coming your way in the future.

My sauna is of superior quality as is the customer service. The chat was responsive and effective; it led me to be connected to Krizza. Krizza followed up with personalized care to meet my concerns. I just needed some clarification on a component. She valued my business and treated me like I actually mattered. I didn't feel like a burden or problem. So grateful for that! It reassures me that I made the right choice when I chose a Nordica Sauna. It was a large ticket item; rather than buyer remorse, I felt confident in the purchase.

Quite honestly, the best part was the company sending multiple texts between the time I placed the order and the delivery date, keeping me informed of the status of the upcoming delivery. The delivery man called when he was on his way. He was fast, efficient and very polite when unloading the sauna.

Ez, in customer service was super helpful in getting us a replacement for a sauna timer that had stopped working. I appreciate the dedication to the customer's satisfaction.

Ez was the best customer service rep I’ve ever dealt with anywhere. Our hot tub showed up with a few broken planks. Ez handled contacting the manufacturer and kept us informed during the entire process. It did take awhile to receive but that was all on the manufacturer. Ez kept in constant contact. Truly the best!