SaunaKits.comReviews of saunakits.com

John Adams is the reason I bought my sauna from SaunaKits. Explained everything about the different choices I had and we came up with the sauna that was perfect for me.

I had lots of questions about which sauna heater to buy and if i could switch between natural gas and LP. The Saunakits customer service rep was super helpful in answering questions and even went to the manufacturer to get a parts kits so i could swap back and forth.

Very profesional, Ez from sauna kits help me about one mistake they did and she fixed it very fast, I receive my package in less than 3 days even tho I was in a hurry. I would shop here again.

I needed a simple replacement part and Ez Glorioso made my experience simple and painless, following up multiple times throughout the process to be sure I was taken care of. Very impressive and I'm sharing these Ez's emails with the team working for me, as an example of excellence.

Order process was easy and the team was incredibly knowledgeable! Once the order was complete, the team kept me fully informed as to shipping date and arrival. The LTL carrier had a tracking tool which allowed me to follow the shipment and schedule a delivery day. During this their customer support person Ez was incredibly supportive and friendly, with great support on how to receive the delivery and check for damage etc… Whole process was very good and super helpful!

One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root causes. Once we found the root cause, they shared instructions for how to fix it. Turned out to be a mistake by the electrician during the initial installation, but was easy to fix.

Eric did a great job in assisting me with my sauna purchase and accessories, very happy with the process and looking forward to receiving my sauna in the next couple weeks!

I had a steam generator thar needed a controller. I was able to call them and get a person (Eric) right away. He answered questions, got me a quote and was very responsive.