SauderReviews of sauder.com

Basic quality of structure is good, but it’s pretty cheap to have to hide screws with sticky paper instead of the usual plastic caps. Also, I bought a wardrobe and the hanging section is way too low, all my dressing gowns are hanging on the bottom and I’m only 5’!! Nowhere did it say that this was for kids. They should have left way less space for the top shelf and have the hanging rod higher instead. Very disappointed, but now that it’s all put together, I can’t be bothered to return it, but I will never buy anything from that brand again.

I have now spoken with Sauder CS so word to your mother, Sauder apparently does not think it necessary to include labeling of parts for assembling item purchased as being very important. I purchased a large file cabinet where there are many pieces that are so similar and only two pieces are labeled, that it is difficult to figure out how to match up physical pieces to assembly instructions display to assemble item. I am so agitated by this as there is no way to return it really because I will need to be some sort of genius to figure out how to get all pieces back in box. Not to mention, it is SUPER HEAVY. I am almost tempted to throw in garbage because no one needs this much of a hassle to put together such a minor something. I purchased a nine-hole shoe box with a pull out drawer back in fall from an out of US manufacturer and ALL THE PIECES IN THAT ENSEMBLE WERE LABELED AND THE NUMBER OF EACH PIECE ENCLOSED WAS STATED CLEARLY IN ASSEMBLY INSTRUCTIONS. That piece took me about an hour, hour and a half perhaps to assemble, that I can compare these two companies/manufacturers and know which one i would/wouldn't purchase from again. As well, Sauder's customer service across the board closes at 5pm EST, M-F, which is so ridiculous considering it's the 21st century and that is NOT how CS is handled now! Unless Sauder actually is able to help with this assembly, where I actually get it assembled, this rating of two remains. If they actually can help and I get this piece assembled, I will raise this rating but as it stands now, I WILL NEVER PURCHASE ANYTHING FROM SAUDER AGAIN! EDIT AFTER SPEAKING WITH SAUDER: They did nothing to correct. I am lowering rating. 0 future purchases to Sauder

Excellent experience with after sales service. Very surprised to see the complaints from others. They sent me spare parts for furniture which was quite old and didn’t charge me. The lady I spoke with was very pleasant and helpful.

UPDATE: Company finally ended up sending me the two pieces I needed. Should have never had to cone to this. Better quality control reviews are needed in the warehouse. Also if products are still in stores, warranty should not be expired. Horrible customer service. Purchased a product that failed to have all parts included. When attempting to request additional parts, was told item was out of warranty and discontinued, which was odd since I had just purchased the item from the store not even 4 weeks ago. So now I'm stuck with a broken product that the company won't sending me the missing items for. Companies should NOT be able to sell products that are discontinued or out of warranty while on the floor to be purchased. It's misleading and lying.

Absolutely the worst customer service in history. If you have to choose between buying a product from Sauder or listening to Yoko Oni sing her greatest hits for eternity, we’ll give Yoko a try.

This furniture is really cheap. We bought a computer cabinet and a storage cabinet and both have terrible finishes which deteriorated quickly. The doors did not hang correctly either. This furniture company sells junky items and you should avoid them if you don’t want to waste your money.

Bought a large cabinet, only to realize half way through, it came with the wrong hardware. Contacted customer service only for them to tell me to take a hike. Had to go and purchase my own. Junk company, buying in bulk cheap asian furniture selling it at 400% mark up. I also found a long gross hair that was purposely taped to one of the pieces it was 100% done on purpose I took pictures lol made in Malaysia thanks for the hair.

Purchased a two door storage cabinet. There was a defective piece of hardware that I requested a replacement for. They told me it was not available. Really?? For a brand new unit? TERRIBLE SERVICE.