SauderReviews of sauder.com

DO NOT BUY FROM THIS COMPANY. They shipped their product with apparently low intelligence folks working the quality control area, because no hardware was ever provided. When I contacted them, the only thing they did to remedy their error was to make me wait 3-5 business days for a new hardware pack. Absolutely vile business practices. I repeat, LOOK ELSEWHERE FOR FURNITURE. These guys truly suck in all areas — quality control, shipping, customer service.

Impressed. Excellent assembly instructions. I did have one metal part that was slightly bent. I called, a human answered the phone. WOW. they immediately packaged up a replacement part and shipped it. Frist class service. Thanks

Had what I needed

Pressed fiber board. Garbage... and that is where it went.

IF I COULD GIVE ZERO STARS I WOULD!!! THIS COMPANY IS SCREWING ME OVER BECAUSE OF AN ERROR THEY MADE WHEN SHIPPING THE DESK PRODUCTS TO RETAILERS!!! ALL I WANT IS MY REPLACEMENT PARTS BUT THEY KEEP TELLING US THAT THEY CANT HELP US AFTER WE SPENT WELL OVER 800!!!!!

I purchased this wardrobe from Canadian Tire to add storage space to my home, but it arrived missing the most critical components - the SHELVES. Without shelves, this wardrobe is completely useless. You literally cannot store anything in it. I also discovered missing support braces (parts W and AA), but the shelves were the deal-breaker since there’s no workaround for those. NIGHTMARE CUSTOMER SERVICE EXPERIENCE
Instead of simply sending replacement parts (as their own instruction booklet directs customers to do), Sauder customer service put me through months of runaround with constantly changing excuses: 1. First excuse: “Can’t replace because it was bought at discount” - This makes no sense. I bought it on SALE at the listed price, not some deep discount. 2. Second excuse: After demanding photos, they claimed “too many parts missing” and refused to send ANY replacements, even though I only requested the essential shelves. 3. Third excuse: Claimed it was “on clearance” (it wasn’t - it’s still available and on sale at Canadian Tire). 4. Final insult: Demanded $125 USD for replacement parts - that’s MORE than I paid for the entire wardrobe ($189 CAD)! This is clearly a deliberate strategy to avoid honoring their warranty obligations. SERIOUS HEALTH CONCERNS
The wardrobe has an overwhelming chemical smell that has NOT gone away after 3+ weeks. I left it in my garage for a week before assembly, and it STILL reeks. This is likely formaldehyde and other VOCs off-gassing from the particle board - chemicals that are linked to cancer and respiratory problems. This cannot be healthy, especially in a bedroom. QUALITY ISSUES
Like many Sauder products, this uses cheap particle board construction that’s prone to off-gassing and structural problems. Based on other reviews I’ve seen, this is a systemic issue with their manufacturing. RECOMMENDATION
Save your money and buy from a reputable furniture company that: • Actually includes all parts • Honors their warranty without ridiculous excuses • Uses safer materials that don’t emit toxic fumes • Provides reasonable customer service

Purchased a fish tank stand for $299. A little less than a year later the back legs buckled. They are made of particle board wrapped in faux wood. I called customer service and the said they would send replacement legs but for $30 shipping and handling. For the money you pay they should be replacing them for free. Besides the fact that they are issuing particle board on ac fish tank. My tank is 55 gallons and weighs over 400lbs. This was supposed to be made specifically for fish tanks of this size. Never purchasing anything Sauder again. Customer service is terrible.

Great customer service! I called because I was missing a piece for assembly. I talked to a real person. The call took less than 5 minutes. They shipped the part immediately. I also love the 5-shelf bookcases I bought from them. Affordable, attractive, and durable.