SauderReviews of sauder.com

DO NOT BUY FROM THIS COMPANY. They shipped their product with apparently low intelligence folks working the quality control area, because no hardware was ever provided. When I contacted them, the only thing they did to remedy their error was to make me wait 3-5 business days for a new hardware pack. Absolutely vile business practices. I repeat, LOOK ELSEWHERE FOR FURNITURE. These guys truly suck in all areas — quality control, shipping, customer service.

Pressed fiber board. Garbage... and that is where it went.

IF I COULD GIVE ZERO STARS I WOULD!!! THIS COMPANY IS SCREWING ME OVER BECAUSE OF AN ERROR THEY MADE WHEN SHIPPING THE DESK PRODUCTS TO RETAILERS!!! ALL I WANT IS MY REPLACEMENT PARTS BUT THEY KEEP TELLING US THAT THEY CANT HELP US AFTER WE SPENT WELL OVER 800!!!!!

I purchased this wardrobe from Canadian Tire to add storage space to my home, but it arrived missing the most critical components - the SHELVES. Without shelves, this wardrobe is completely useless. You literally cannot store anything in it. I also discovered missing support braces (parts W and AA), but the shelves were the deal-breaker since there’s no workaround for those. NIGHTMARE CUSTOMER SERVICE EXPERIENCE
Instead of simply sending replacement parts (as their own instruction booklet directs customers to do), Sauder customer service put me through months of runaround with constantly changing excuses: 1. First excuse: “Can’t replace because it was bought at discount” - This makes no sense. I bought it on SALE at the listed price, not some deep discount. 2. Second excuse: After demanding photos, they claimed “too many parts missing” and refused to send ANY replacements, even though I only requested the essential shelves. 3. Third excuse: Claimed it was “on clearance” (it wasn’t - it’s still available and on sale at Canadian Tire). 4. Final insult: Demanded $125 USD for replacement parts - that’s MORE than I paid for the entire wardrobe ($189 CAD)! This is clearly a deliberate strategy to avoid honoring their warranty obligations. SERIOUS HEALTH CONCERNS
The wardrobe has an overwhelming chemical smell that has NOT gone away after 3+ weeks. I left it in my garage for a week before assembly, and it STILL reeks. This is likely formaldehyde and other VOCs off-gassing from the particle board - chemicals that are linked to cancer and respiratory problems. This cannot be healthy, especially in a bedroom. QUALITY ISSUES
Like many Sauder products, this uses cheap particle board construction that’s prone to off-gassing and structural problems. Based on other reviews I’ve seen, this is a systemic issue with their manufacturing. RECOMMENDATION
Save your money and buy from a reputable furniture company that: • Actually includes all parts • Honors their warranty without ridiculous excuses • Uses safer materials that don’t emit toxic fumes • Provides reasonable customer service

Purchased a fish tank stand for $299. A little less than a year later the back legs buckled. They are made of particle board wrapped in faux wood. I called customer service and the said they would send replacement legs but for $30 shipping and handling. For the money you pay they should be replacing them for free. Besides the fact that they are issuing particle board on ac fish tank. My tank is 55 gallons and weighs over 400lbs. This was supposed to be made specifically for fish tanks of this size. Never purchasing anything Sauder again. Customer service is terrible.

I have now spoken with Sauder CS so word to your mother, Sauder apparently does not think it necessary to include labeling of parts for assembling item purchased as being very important. I purchased a large file cabinet where there are many pieces that are so similar and only two pieces are labeled, that it is difficult to figure out how to match up physical pieces to assembly instructions display to assemble item. I am so agitated by this as there is no way to return it really because I will need to be some sort of genius to figure out how to get all pieces back in box. Not to mention, it is SUPER HEAVY. I am almost tempted to throw in garbage because no one needs this much of a hassle to put together such a minor something. I purchased a nine-hole shoe box with a pull out drawer back in fall from an out of US manufacturer and ALL THE PIECES IN THAT ENSEMBLE WERE LABELED AND THE NUMBER OF EACH PIECE ENCLOSED WAS STATED CLEARLY IN ASSEMBLY INSTRUCTIONS. That piece took me about an hour, hour and a half perhaps to assemble, that I can compare these two companies/manufacturers and know which one i would/wouldn't purchase from again. As well, Sauder's customer service across the board closes at 5pm EST, M-F, which is so ridiculous considering it's the 21st century and that is NOT how CS is handled now! Unless Sauder actually is able to help with this assembly, where I actually get it assembled, this rating of two remains. If they actually can help and I get this piece assembled, I will raise this rating but as it stands now, I WILL NEVER PURCHASE ANYTHING FROM SAUDER AGAIN! EDIT AFTER SPEAKING WITH SAUDER: They did nothing to correct. I am lowering rating. 0 future purchases to Sauder

Absolutely the worst customer service in history. If you have to choose between buying a product from Sauder or listening to Yoko Oni sing her greatest hits for eternity, we’ll give Yoko a try.

Bought a large cabinet, only to realize half way through, it came with the wrong hardware. Contacted customer service only for them to tell me to take a hike. Had to go and purchase my own. Junk company, buying in bulk cheap asian furniture selling it at 400% mark up. I also found a long gross hair that was purposely taped to one of the pieces it was 100% done on purpose I took pictures lol made in Malaysia thanks for the hair.