SatechiReviews of satechi.net

FedEx left parcel on my door with fake signature but Satechi resent the keyboard immediately Thanks to Satechi for the assistance and I recommend to buy from this company 100% reliable !!!

I ordered a Satechi wireless keyboard on Amazon – sold by Amazon. It turns out that it is defective. It was the last one in stock. I saw the Satechi support email address on the box so decided to reach out to see if they can get it repaired or replaced. It turns out that Amazon UK is not an “Authorised seller” of Satechi products and therefore Satechi regretfully is unable to help. I pushed back saying the product is not at the expected condition and regardless of who sells it, and it should be covered under warranty. Charles G (Satechi Technical Support) messaged back to say: “"I am checking with our management if a one-time exemption can be provided regarding your situation". He then said he will send out a replacement if I can get Amazon to say that they are unable to replace the item, which I did by contacting Amazon CS chatline. Charles G later changed his mind and decided that he is not going to help. After an email ping-pong of 10-12 emails on how Satechi would help me with the keyboard, the last email I sent was the following: From: *** redacted my email address from here*** Sent: 20 May 2023 00:48 To: Satechi Support Subject: Re: [Satechi] Re: Satechi Aluminium Bluetooth Keyboard - Defective Time waster. I thought you genuinely wanted to help. Pathetic Charles G (Satechi Technical Support): If you are reading this, be proud of they way how you handled a customer complaint. You promised to help and then broke your promise. You managed to upset me so much that I will never to buy a Satechi product… ever again. Feel proud of your role as a CS agent. If any Senior Manager from Satechi Customer Services is reading this note, please check out the email exchanges on Request (280710).

I had a single keyboard key cap break while cleaning and after contacting Satechi support they would not allow me to purchase a replacement key cap, instead insisting that I should buy an ENTIRE new keyboard because a 2mm piece of plastic failed. Extremely anti-consumer and unsustainable.

I bought the Satechi Slim W1 Wired USB-C Backlit Keyboard from a retailer while I was on vacation, and it is faulty (often repeats keys with a single key press, i.e. improper debounce). I only just spotted this after I returned home, so I am unable to return it to the retailer for obvious reasons. Keyboards have been around for decades, so one would hope in 2023 companies like Satechi would be able to design a keyboard where the keys don't suffer from improper debounce. Unfortunately, the Satechi Slim W1 Wired Backlit Keyboard suffers from this very problem. Satechi themselves, to their credit, has offered to replace it free of charge, despite the fact that I bought the keyboard in a different country. However, they were quite eager to note that their agreement to replace the keyboard was an "exception". Hmm, OK. However, I did warn their customer service team that the issue is probably with the design of the keyboard itself and not just my particular unit. Customer support is not as bad as I was anticipating, but I'm really unimpressed that I have to use third party software on my Mac (called 'Unshaky', configured with a 40ms delay) to eliminate improper debounce from the keyboard. Satechi needs to fix the keyboard's firmware to properly handle debounce events. I probably won't buy a Satechi product again as this kind of engineering oversight is not acceptable.

They misguided me about the taxes being paid when purchasing a product and ship overseas. They lost my product and after endless emails they are not willing to refund me not even the product it self.. I have a U$100 loss with them. Terrible customer service and company politics.

Bought one of their very expensive (£90) Mac hub adapters, with the assumption that the slick-looking product would be reliable given the good looking design and price tag. The cable failed after minimal use; artifacts were increasingly appearing on screen, colours became increasingly erratic to the point it was eventually unusable. They wanted me to pay shipping costs of over £30 to send it to the US to be replaced, which I told them was ridiculous. They eventually just sent me a replacement, which is now also dying after even less use than the previous one. artifacts are appearing on the screen which can be removed by adjusting the position of the unit, though it is getting harder to do so - it is evident that the very short cable is simply not fit for purpose, as it clearly cannot stand up to even the slightest amount of wear and tear of simply being moved a bit every now and then. Avoid at all costs.

I bought a Satechi X1 Slim Keyboard on March which some keys stopped working after 3 months. I wrote them using their website chat and they escalated the case. After asking my for the product invoice, a video showing the error and giving them my address information, they sent me a replacement unit that arrived 48hr later!. Amazing! I've been a Satechi products user since 3 years now, and I'll continue to be for many many years.

I bought a Bluetooth numeric keypad and then finding out it wasn’t working in conjunction with my Apple magic keyboard and when I messaged support all they had to say “we found out that your numeric keypad can’t work with the Apple magic keyboard, we apologies for the inconvenience” without even indicating me how to return or reimburse.