SatechiReviews of satechi.net

Support is slow to respond and unhelpful. Customer retention is non-existent. It took them TWO months to make an inconsequential decision on an exchange request for a worthless mouse and wired keyboard. This was not a $10,000 decision. Terrible call by out of touch "managers".

Satechi M1 mouse bought a month ago. It works fine, so far, but it's extremely LOUD, which let me know we can't really trust Satechi with gadgets. It's 2025, you make products to pair with Apple's and you make a noisy mouse that is impossible to use at night? Like, bro, it's a SWITCH! Definitely not trusting any product without testing again.

it's been exactly a month now and nothing received yet. the support team stopped answering! just unbelievable! I was thinking high of this brand. totally disappointed (order number SAT205507)

i purchased (2) Satechi Slim X3 Bluetooth Backlit Keyboard + (2) Satechi M1-wireless mouse for our family imac (order# SAT144644). In less than a few months then BOTH devices NO LONGER connection to imac after restart (some restart from power outage) unless using wire usb keyboard + wire mouse then switch back to satechi. But so iNCONVENiENT. I dont recommending satechi product to anyone and i will stick with apple products. I regreted and STOP buying Satechi products over all.

Bad customer service! Purchased a dock for $300 with additional $100 in import fees. Doesn’t work. No reply via email, no reply on instagram and the ticket has been open for 48 hours and no reply even though they state 12 hours. I’m done giving them a chance.

Really bad customer service. My keyboard suddenly stopped working from one day to the next. I tried everything. The support team took ages to respond and now won't even offer me a replacement product. that paints a very poor picture. Of course, the keyboard broke short time after the warranty expired. Quite "accidentally"

After four months of using Satechi a have a lot of scratches. Very bad quality, don't buy it.

One star, must to avoid, zero if it were possible. Manufacturer (Satechi) does not stand behind their products that are often defective with a ridiculously short warranty period considering that it is marketed as a premium product. In the end, they will stick it to you. Especially if you do not buy directly from them or Amazon. And if you are not in the US, they make you deal with the innocent retailer or distributor in your region that has nothing to do with the product being defective. Good luck