SartoroReviews of sartoro.co

These suits are awesome. Went through some of the guides for fit and ordered two suits. Fit perfect, feel really nice. Feels like a $1000 or more fitted suit.

I worked with Jordan on ordering a suit for my fiancé and he was amazing! We loved the virtual sizing tool and were both so impressed with how the suit turned out. It fit perfectly and the quality was amazing! We couldn't recommend Sartoro more!

I ordered a tuxedo, shirt and custom bow ties for my wedding this past weekend and can honestly say that it was one of the best decisions I’ve made. Everything fit so well and looked incredible, plus they covered the cost for minor alterations I needed. Andy and his team are incredible, and could not recommend them more highly.

I customer service coming from this company is absolutely phenomenal! My fiancé created a suit for our wedding day! At the time we bough created accounts, and I was price comparing, and the wrong pants were ordered. Sartoro let us keep the mistake size and sent us a new pair, free of charge. They also worked with us when we forgot to order a tie to expedite shipping at a lower rate. They do a GREAT job of answering quickly, and are so personable! We're been recommending them to all of our engaged friends. Totally worth it.

This is my first time ordering from Sartoro. I found the company through a recommendation by a YouTube channel called the Gentleman's Gazette. As a first experience, I am very happy with the way my suit turned out. I ordered the Waverly Prince of Wales Midnight Blue double breasted suit, and after minor alterations that should be expected when ordering a custom garmet online, it feels great to wear. It had some small inaccuracies in fit, but as a general rule, no custom clothing will fit perfectly on the first fitting, so this is not their fault. They were easy to communicate with about reimbursing me for the alterations, and they even went above their normal policy of up to $80 for a three piece suit by offering me $100 of reimbursement for a special circumstance I experienced with my tailor. Tessa was very helpful, knowledgeable, and accommodating with her communication as well. I even received correspondence on a Saturday, which is a non-business day. Overall, I am very pleased with my experience with Sartoro, and I look forward to ordering from them again!

Don't buy from these people. They are incredibly condescending and won't take responsibility for their mistakes. I was forced to use their services after my soon to be brother in law wanted to use them for the wedding. It started off promising and I'm always happy and attempting to support small when I can, but if you have an important event, do not trust them with your attire. Their site asked me to fill out what I knew and they'll do their best to make a suit that fits. I send in the information and get an update from their customer service that there was an issue and they need me to send it again. Sent again, another issue. Sent a third time, they received it and sent me my first suit. The first suit barely fit me at all. I'm a bigger guy, 6 foot around 240, and this was literally meant for someone half my size. What to do in this amazing circumstance? They make you take embarrassing pictures of yourself in ill fitting clothing just to "prove" it doesn't fit. I then received a second suit that literally fit the exact same way as the first (which was confirmed by the owner himself, literally no changes were made between suits)! I was so frustrated as now I have a second package to take to USPS and no suit for my upcoming event. I shared my dissatisfaction with this expensive service with their customer service to which I got no response for several days. I finally get the owner and when I share my dissatisfaction of how my experience was going, they constantly threw in my face that they were a small business and that this never happens and they want me to be happy. I completely understand that starting a business is tricky and difficult, but when you spend a ton of money on an important item for an important and time sensitive occasion, this is really unacceptable. They also shared multiple personal facts about their business (like how their only tailor wasn't in to put the expert touch they so praisingly use on their website) to constantly make me feel like I was the bad guy for their site not working properly and not receiving product I was promised. I asked for a partial refund on my order, fully wanting to just cancel, but again I can't due to the wedding, and they replied with an offer of a free shirt. Hilarious. I told them I didn't want more of their product than necessary and that since I now had to go out to an actual suit shop and get properly measured, their entire experience completely failed and I felt a partial refund was adequate compensation for my efforts. They even tried to pin it back on me after I provided measurements from an actual suit shop, they said, "That's very different than your initial suit profile"! Yes! Because I used suggestions from YOUR site! The owner continued to try and pin even more responsibility on me by saying that if I posted any bad reviews it'd hurt their business, clearly my fault. And promised that the third suit would fit perfectly. Spoiler alert: it barely fits. But enough to go to a tailor and get it actually fitting well. The material feels really cheap and definitely not worth $500 dollars and all this stress and strife for a, "seemless online experience". I also noticed they like to completely talk back on any negative posts, claiming innocents and that you "Shouldn't be like this customer" so you probably won't read it but I will be telling all my engaged friends, the BBB, and any review site I can find, as well as the bride and groom how terrible and expensive an experience I had with this company. Don't be like this company.

I ordered a suit and a number of shirts from Sartoro recently. The suit fits really well and I love the fabric I chose. Only minor adjustments were needed from the first cut. The bamboo shirts I ordered are amazing. Super soft and feel great on. I'd strongly recommend the team at Sartoro. They are friendly, professional and super helpful based on my experience. They were also very knowledgeable about the best options to select for my garments.

I ordered a jacket and a number of other garments from Sartoro. The jacket fits like a glove and the fabric is exceptional. The Sartoro team is extremely helpful and was able to answer all my questions. The bamboo shirts I ordered are among the softest, best feeling shirt fabrics I've ever worn - they're great! I'd recommend the team at Sartoro and day, and with all my measurements in the system I can keep coming back for more!