SartoroReviews of sartoro.co

Response from SartoroJun 12, 2026

German translation below / Deutsche Übersetzung unten Hi Karin — we’re very sorry this happened, but we believe this review was left on the wrong company profile. We have no record of any order, customer account, email, or interaction under your name. Sartoro only sells through our official website: sartoro.co. We do not sell through any German website and are not affiliated with any other site using the Sartoro name, branding, or product images. Unfortunately, copycat websites have been using our brand name and imagery without permission. If you purchased anywhere other than sartoro.co, your experience was with a different company, not Sartoro. Because this review does not relate to our business or service, we kindly ask that you remove it. We would also appreciate it if you could share the website you purchased from so we can include it in our efforts to have these fraudulent sites taken down. ____________________ Hallo Karin — es tut uns sehr leid, dass Ihnen das passiert ist, aber wir glauben, dass diese Bewertung auf dem falschen Unternehmensprofil hinterlassen wurde. Wir haben keine Aufzeichnung einer Bestellung, eines Kundenkontos, einer E-Mail oder einer sonstigen Interaktion unter Ihrem Namen. Sartoro verkauft ausschließlich über unsere offizielle Website: sartoro.co. Wir verkaufen nicht über eine deutsche Website und stehen in keiner Verbindung zu anderen Websites, die den Namen Sartoro, unser Branding oder unsere Produktbilder verwenden. Leider nutzen betrügerische Kopie-Websites unseren Markennamen und unsere Bilder ohne Genehmigung. Wenn Sie irgendwo anders als auf sartoro.co gekauft haben, war Ihre Erfahrung mit einem anderen Unternehmen — nicht mit Sartoro. Da sich diese Bewertung nicht auf unser Unternehmen oder unseren Service bezieht, bitten wir Sie höflich, sie zu entfernen. Wir würden uns außerdem freuen, wenn Sie uns die Website mitteilen könnten, auf der Sie gekauft haben, damit wir sie in unsere Bemühungen aufnehmen können, diese betrügerischen Websites entfernen zu lassen.

Response from SartoroMay 24, 2023

We tried our best to make this customer happy and are never condescending, even if someone is berating our team - as was the case in multiple interactions here. There was a mistake on our end at first - which while very rare, can happen on first orders in custom suitmaking. We always work to correct any issues that occur as fast as possible. Contrary to what he wrote, we don’t recommend measurements or inputs - there’s no way to tell a customer we’ve never met that he’s XX size this or YY size that - rather customers are guided through a series of questions and need to provide their own (accurate) data points. When our team flags customer inputs as potentially incorrect, we may request photos and the reconfirmation of certain measurements. This is pretty normal in the industry - double checking potentially erroneous measurements ensures we have the accurate information essential to a great fit and photos help our team get a clear view of the customer to further increase precision. We requested he double check a few inputs he provided as they looked inaccurate based on our experience. He sent new inputs - the new jacket size and waist size were both 4” larger than originally provided… a huge difference. Most people understand that if the measurements are way off, the suit won’t fit. Nonetheless, we still always will remake the garments at our expense and this case was no different - but by this point the customer was quite furious at us for “wasting his time”. We attempted to reconcile this with the customer in several different ways, but we can only do so much. It is unfortunate that he feels the need to make false claims about the treatment he was given. We take great provide in providing some of the best customer service in the industry, but in rare cases no matter what is done the person will never be happy.

Response from SartoroNov 13, 2022

Whenever there is a fit issue of any type (which does happen from time to time), we work diligently to resolve the issue. We pride ourselves on providing exceptional customer service and resolving any and all issues quickly and to the customer's satisfaction. In this case however, Mark Voytac demanded to write his own Sartoro rules and policies on the threat of slandering us across the internet if we did not meet his demands. He had an issue with his fit. We informed the customer that we cover the cost of alterations OR provide a free remake, not both. For most people this is quite easy to comprehend. Mark however did not grasp this. After emailing us that his local tailor was confident in making the necessary adjustments, he had those adjustments completed. But then he decided that he still wasn't happy and demanded we issue a remake instead. In the interest of making him happy, we obliged and issued the remake with the new measurements he provided and assured us were correct. He received the remake and was still not pleased. We asked him to measure the garments in the areas we adjusted, and they matched what he requested. His provided measurements were wrong. Despite this being an error on his part, in line with our policies we offered to do YET ANOTHER free remake or to cover the cost of alterations on this second suit. He declined and demanded to write his own Sartoro policies - threatening that if we didn't provide a full refund as well as reimbursement for the alterations cost, he would "make it his mission to slander us across the internet". As we understand it's just impossible to make every single person happy and because he seemed quite bent on destroying our reputation, we advised we would provide the refund - all we asked was that he send back the garments (we provided the shipping label). He did ship them back, but while they were in transit, he filed a credit card dispute, which immediately removes the funds from our account (plus a fee) - meaning there is physically no money attached to the order to be refunded while the credit card company reviews the dispute. Realizing he made this far more complicated than it needed to be, he "allegedly" cancelled the dispute and went right back to demanding the full refund plus alterations fee. We told him over the course of no less than six emails he sent us that while we are happy to honor the refund, until the money comes back into our account (if it ever does, which can take up to 75 days when disputes are filed) there was no way to refund him - his bank is holding the cash. The vast vast majority of Sartoro customers are extremely happy with the quality and service we provide. We just wanted to be done with this person and go our separate ways. In this case, the customer is trying to extort us for a double refund - he has his money back already from filing a dispute and wants us to refund him again on top. Don't be like this person. We love working with our customers and providing exceptional experiences, but it's always painful to deal with the occasional Mark Voytac.