Rees
Superior Customer Service for a Superior Experience
I decided to leave a review as many may be skeptical about buying a suit online. Especially if you are like me and a difficult fit (former bodybuilder), and everything I have purchased in the past had to be custom-tailored. I have actually made three purchases from Sartoro. I bought two pea coats last year, and they were fantastic. I got so many comments on how nice the coats were and at less than half the cost of the other ones I looked at. When I got my jacket, the fit was perfect. I bought a suit this month, and despite taking my measurements twice, it just didn't fit right on me -- again, my proportions could be more precise. I reached out to Sartoro at 9 p.m., and I had a response from them by 11 p.m. I was surprised by this as it usually takes 48 hours for most places to contact me back. Not only did Tessa contact me within two hours of my initial inquiry, but by midnight, the new suit was already being processed in their system. One other point I would like to add is that I only have ten days until a wedding I was going to wear the suit to, so I was sure it was not going to arrive in time, but Tessa put the order in for RUSH production and delivery, and I should have it in just a few days. The thing I love most about Sartoro is its custom suits with an intimate experience. Tessa and I developed a relationship through the correction process and it felt like I had a tailor in my living room. helping me get things right.
Response from SartoroOct 6, 2023
Thanks Rees! We appreciate the kind words. Has been a pleasure helping get you suited up :-)


