SaphiRoseReviews of saphirose.com

Response from SaphiRoseMar 25, 2025

Thank you so much for your kind words and for your support of our products and customer service. We are committed to providing our customers with the best possible service, and we are truly grateful for your patience and understanding throughout this process. Your feedback is invaluable to us, and we are delighted to hear that Echo was able to assist you effectively. Thank you once again for your support and for choosing our ponchos for your family trip to Disneyworld. Wishing you a wonderful trip and a magical time at Disneyworld!

Response from SaphiRoseJan 30, 2024

Dear Paula, Thank you for sharing your feedback with us! We're delighted to learn that you received your order promptly. Your satisfaction is our priority, and we greatly appreciate your support. If you have any additional comments or suggestions, please feel free to let us know. We look forward to serving you again in the future!

Response from SaphiRoseNov 20, 2023

Dear Tacoma Shopper, Thank you for your positive feedback! We're glad you appreciate the quality of our product. If you have any suggestions on how we can improve further, feel free to let us know. We appreciate your support!

Response from SaphiRoseSep 4, 2023

Dear Karen, Thank you for taking the time to share your feedback! We hope it meets your expectations when you wear it on your journey! If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your satisfaction.

Response from SaphiRoseJul 6, 2023

Dear Customer We appreciate your feedback regarding the fit of the item you purchased. We apologize for any disappointment this may have caused. We strive to ensure customer satisfaction, and we are committed to resolving any issues you may encounter with your purchase. In this regard, we would like to inform you that we offer a free exchange service. If the item does not fit as expected, we would be more than happy to assist you with exchanging it for a different size or style that better suits your preferences. Please reach out to our customer support team, and they will guide you through the process of exchanging the item. We want to ensure that you have a positive experience with our products, and we are here to assist you every step of the way. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Response from SaphiRoseMar 9, 2023

Hello Erika, Have a nice day! We're very sorry that we didn't get back to you in time to help you solve this problem. For some reason our customer service email has not been receiving your emails and we apologize for any inconvenience this has caused. We have fixed this email reception issue. We contacted you immediately after reading your review, and the reshipment has been arranged without delay. If you have any other questions, please do not hesitate to get in touch with us. This time we will get back to you instantly!