Riley
Inside liner on jacket was torn
Inside liner on jacket was torn
Response from SaphiRoseFeb 6, 2023
Hello Riley, good day! I'm sorry to hear that the inside liner on the jacket was torn. Please note that customer satisfaction is our topmost priority, and we always ensure that all products have passed our quality inspection prior to shipment. But it appears that your order escaped unnoticed. We sincerely apologize for any inconvenience this may have caused. We contacted you as soon as we saw your comment. We can resend you a jacket for free, but we still haven't heard back from you until today. If you still need a replacement or a refund, please do not hesitate to get in touch with us!