SaphiRoseReviews of saphirose.com

Response from SaphiRoseOct 8, 2023

Dear Clayt, We deeply regret the repeated errors in your recent orders, and we sincerely apologize for the inconvenience you've experienced. Rest assured, we take this matter seriously. We conducted an immediate investigation to identify the root cause of these mistakes and have already made the necessary corrections to prevent such issues in the future. We have also reached out to you via email to provide a solution to the problem. Kindly check your email, including your spam folder, to review our proposed resolution. Your satisfaction is our top priority, and we are committed to making this right for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.

Response from SaphiRoseJul 4, 2023

Dear customer, Thank you for reaching out to us regarding your return request. We apologize for any inconvenience you may have experienced in contacting us. Our customer service team has been notified of your concern and has reached out to you via email. Kindly check your email inbox, including the spam or junk folder, for any messages from [email protected]. We sincerely apologize for any delay in addressing your issue and assure you that we are committed to resolving it promptly. If you have any further questions or require immediate assistance, please feel free to reply to the email from our customer service team. Thank you for your understanding, and we appreciate your patience.

Response from SaphiRoseFeb 1, 2023

Hello Douglas, good day! Please accept my sincere apologies for the delays that have occurred with the delivery of your order and for any additional inconveniences that have been created as a result of these delays. On January 29 we learned that you did not receive the package, so we immediately sought further assistance from the delivery department to check this order. However, the courier company did not tell us the result of the investigation until January 31. Since providing quality service to our customers is our top priority, we immediately arranged a reshipment for you and the resent items were delivered on February 1. It has been a pleasure to be of service to you, if you have any inquiries or comments pertaining to your purchase, please do not hesitate to get in touch with us!

Response from SaphiRoseJan 18, 2023

Hi Venetia, I hope you have a great start to the new year! First of all, please accept our sincerest apologies for the inconvenience this may have caused you. I just checked your order and found that the package was delivered near the front door or porch on Jan. 2. Please check the monitor next to the mailbox to see if delivery records have been kept and whether or not the package has been taken away. Because customer satisfaction is our top priority, we have quickly organized a reshipment of your purchase. If you have any other questions or comments about your purchase, please don't hesitate to get in touch with us, it has been a pleasure to help you!

Response from SaphiRoseOct 27, 2022

Hello Lisa, good day! So sorry to hear that you didn't satisfied with our garden shoes size. We have sent an email to you to instruct you to initiate a return & exchange request. We suggest you can refer to the size chart on our product page to change it to a more suitable size. If you don't like the design of this shoe, we also provide a return service. And we never erased your review, Trustpilot is an independent and trustworthy platform, they resolutely put an end to such behavior. If you have other questions, just fell free to contact us. We sincerely apologize for all inconvenience.