Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 288 reviews with 1 star · Clear filters

Kevin H.
Jul 11, 2026
The log in page is garbage
The log in page is garbage. There’s a caution that populates right over the button to send a text or email. So I can’t log in at all. I’m a new user but the front page says it’s a new look. Very much a downgrade I’m assuming. This applies to mobile view as well as desktop when viewed in a phone.
Response from Santander Consumer USAJul 13, 2026
Hello Kevin! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Deb V.
Jul 11, 2026
I can’t get my account in the app
I can’t get my account in the app, I haven’t received any documentation via US Postal Service regarding my account, my payment, payment processes, etc. Not great service. I wish Tesla had given me some choice on who was gonna manage my loan. I’m not impressed.
Response from Santander Consumer USAJul 13, 2026
Hello Deb! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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RONNIE J.
Jul 10, 2026
Myself as a co-signer for my friend…
Myself as a co-signer for my friend bought a Mitsubishi and a dodge ram. They dont get thier information right. They apply toward interest not the principal. They mske threats. They hang up the phone when trying to talk to them. They double dip . I plan to tske legal action toward them..Ole ben Franklin are crooks also i don't recommend Santander to any one or ole ben Franklin. Rusty Wallace etc. Say they are crooks they don't deal with them.
Response from Santander Consumer USAJul 13, 2026
Hello Ronnie! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Portsia
Jul 9, 2026
The website is not working properly for…
The website is not working properly for me to even initially setup my account. Never seen this before for a new account
Response from Santander Consumer USAJul 13, 2026
Hello Portsia! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Chris w . W.
Jul 9, 2026
Can’t log in to my account
Can’t log in to my account. I want to make sure auto pay is activated and my first payment is scheduled.
Response from Santander Consumer USAJul 9, 2026
Hello Chris! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Adele M.
Jul 8, 2026
Was not able to set up an online…
Was not able to set up an online account to make a car lease payment called customer service and they were not able to help me difficult to understand because of heavy accents. Tried to make a payment on the automated system kept giving me the wrong amounts.
Response from Santander Consumer USAJul 8, 2026
Hello Adele! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
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Karla B.
Jul 8, 2026
Pésimo servicio al cliente
Pésimo servicio al cliente
Response from Santander Consumer USAJul 8, 2026
Hello Karla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Robert
Jul 8, 2026
Santander stole from me
I recently paid off my car quite early I might add and Santander chose to overcharge me and now they want me to sign up for a credit card with monthly fees in the contract to receive the money I over paid back. I spent 4 hours on the phone with agents who were extremely rude and used many racist comments and this treatment continued when I finally did get in touch with a supervisor. I will be taking legal action against Santander as well as filing multiple FCC complaints. This company was terrible throughout the entire loan even though I was never late on a payment. These companies think they are above the law and try to steal from customers every chance they get. If you have any choice do not use this company they are extremely crooked.
Response from Santander Consumer USAJul 8, 2026
Hello Robert! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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