Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 31 reviews with 2 stars · Clear filters

Becky S.
Jul 21, 2025
Pass code problem
It would not take the pass code you sent me so I could not set up my account. It locked me out. Called and got excellent help. Thank you.
Response from Santander Consumer USAJul 21, 2025
Hello Becky! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Karen M.
Jul 17, 2025
Well it says I have a Dodge Ram…
Well it says I have a Dodge Ram something or rather and I am a 70 yr old with a Tesla
Response from Santander Consumer USAJul 17, 2025
Hello Karen! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Perry E.
Jul 14, 2025
I have already set up automatic payment…
I have already set up automatic payment with you in a very efficient, impressive way. So, I thought I was done with all this. Why am I getting emails asking me to do it again? Please check your system before asking again ... So, this review was questioned, for more clarity. I tried to provide that, but I was confused by the Trustpilot response system. Thus, I called Santander to stop any more emails that request me to set up automatic payment. I have already completed that process.
Response from Santander Consumer USAJul 15, 2025
Hello Perry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into to this. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Kyra H.
Apr 3, 2025
System won’t let me log in to a new…
System won’t let me log in to a new account because you never removed the 2 old ones
Response from Santander Consumer USAApr 4, 2025
Hello Kyra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Mark R.
Mar 28, 2025
Asking me questions about my first…
Asking me questions about my first grade teacher’s name 42 years ago asking me my spouse’s name. I don’t have one. Ask me where my dad grew up. You don’t need to know that.
Response from Santander Consumer USAMar 31, 2025
Hello Mark! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Daddy
Jan 5, 2025
legal loan shark…
this company is a legal loan shark company. The Bank doesn’t even help customers out but only add on fees during hard times. Interest was 187.00 / principle was 247.00. they are not much better than a payday loan or a local mafia loan provider! will never use them again!
Response from Santander Consumer USAJan 8, 2025
Hello there! We appreciate you taking the time to provide your feedback and we hate that you feel this way. Please keep in mind that the type of loans that we offer are simple interest which could be very beneficial depending on how payments are being made throughout the life of the loan. Please click here https://santanderconsumerusa.com/learning-center to check out our "How Simple Interest Contracts Work" video in our Video Gallery. We hope this helps at understanding simple interest and how payments are applied. If you need additional assistance, Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR Learning Center - Santander Consumer USA Learning Center | Information to help you with auto finance and your car-buying needs.
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Theresa B.
Aug 15, 2024
Site will not accept code that was sent
Site will not accept code that was sent
Response from Santander Consumer USAAug 16, 2024
Hello Theresa! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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