Santander Consumer USAReviews of santanderconsumerusa.com

Living in Marseille for a few months as we do each year and have not been able to do online banking, Provided no support to help us log in,No technical help or toll free numbers to call for help,

I have an account with Santander for my car loan since 2019. I paid on time every month for four years. I've asked for my high interest loan to be reduced they denied my request. Yes, I should have gone with other lenders but their option was to lower my payments and extend the conditions which I didn't want pay more over time. Santander started with harassment calls on February 21, 2024 but my bill wasn't due until February 24th and has marked me late for payments before my due date for one pending payment, called and harassed me about the one payment prior to the due date, refused to remove the late charge on my account applied before the due date and billed me for the month of March in February and marked that bill late also. They even called me on Sunday the 25th about the payment. It was officially late on that day but it was on Sunday they called about the one payment. There has to be some legal ramifications to their business practices and I guess it's on me to find out what they are.

This company is the worst company ever ! They won’t let me access my account online can’t login, they are taking advantage of me saying I am 45 days late on my payment that I missed a payment . That doesn’t make sense at all because I have all my bank statements showing that I have made payments since the day I got this loan with them. Yes I was late however I made my payment. I don’t appreciate the bad credit report from them now my credit score drop very low because of their inaccurate information on my account. Come on please help me? Give me access to my account so I can read my statement make payments on login please . It should never be this difficult to make a payment on my account much less have access to my accounts. It’s unfortunate that I choose to finance my car with this company I must have bump my head !

I have been requesting a check to be reissued for 1.5 years and have been receiving the run-around. They have kept my money I am owed for overpayment and they will NOT send a check. I have an audit trail of emails, and calls which they DO NOT RESPOND TO THEIR EMAILS. Crazy thing its my money I am owed. The WORST service . . . .

They repossessed without contacting me to try to work something out, in doing so there was damage to car and driveway. First said I could catch up payments and pay fees to get my car back $2000.00 then when I called to pay that they decided I had to pay it off $10,800. Oddly close to original loan amount in 2018. 4 years later equaling about $8600.00 in payments made.They gave me 10 days to pay. I did so on the 10th day before deadline, I wanted to get my car, they acted as if they didn't know where it was. Impound lot told me that it was taken to auction already in another state. 13 days after paying in full and hours of phone calls I finally picked my car up, covered in mud with no gas, bumper cover almost falling off, dents, scratches, chiped windshield, items missing, black oily substance all over the car staining paint.

I refianced my auto loan through another company and am owed a refund on my gap ins, I have been trying to resolve this for over a month. Santander keeps giving me the run around i have requested a lease of lien as this is what i was told to do per the executive office of Santander. That request was rejected. I contacted the ins company they informed me that the previous letter from Santander was not sufficent as they needed a release of lien. The lady in the Executive office told me that I no longer owed Santander anything and that i need to get a lien release submit it to the Ins, company so they can send my refund directly to me as santander is telling me they yet to receive the refund check and it will take the 6 to 8 weeks to refund it to me, Well they are refusing to give me a release of lien! I owe these people nothing no more absoulty nothing they were paid in full on November 8,2021.I do NOT recommend this company to anyone as they will give you the run around. It would be one thing had I not done exactly what i was told to do by their executive office but i did. and still being denied the lien release letter so my next step is BBB and Attorney Generals Office and a attorney!!!! i

I have excellent credit or DID HAVE till I got an auto loan from Santander USA. My credit score was 800+ as of 12/2020 it's 504 all due to SANTANDER and my son being late. I'm locked out of the account and can't see what's going on.I have endured constant phone calls, text messages, emails. It is obvious it is my son who drives the car, makes the payments, etc so they report me to the CREDIT BUREAUS, ruining my credit. We both bought new cars at the same time and my credit was great. I'VE ALREADY paid off my car. I've always paid my bills on time for 55 yr.There is a NO HARRASSMENT law in Texas. I am 72yr old, a widow and raising my 2 young grandsons. And until now I've always had very good credit. This affects me now for 7 years and I won't be able to help my grandsons get a car with my poor credit score.It will be at a high interest rate. I have had ontime payments on all MY accounts for 55 yr. My son needed a co-signer for an auto loan because his ex wife messed his credit up.However,I ended up having to sign the loan as OWNER and he the CO-SIGNER .Due to covid he had to skip 2 payments back in 2020. They charged over $200 in late fees. He then continued to make ontime payments just recently a decline in business. BUT Santander was calling me every day for MONTHS from May 2020-Dec 2022. Whenever I called back they wanted me to refinance?? I blocked them from calling me and then in May 2021 I got a letter threatening to repossess the car because he missed a payment . They threatened to repossess the car and auction the car off and sue me for the difference. He had already paid them for 2 months in May which caught him up. Of course it affected my credit score as well. I just spent 30 min on the phone with employee Jeydelid employee #110642. He is 3 days late so they have charged him $241.57 in late fees!!!! I explained because of Covid his business has dropped. She said they WOULD NOT DROP the late fees. I told her the video on their website says "THEY CARE "and are there to HELP DURING COVID!! So that's a LIE!! I'm looking into refinancing for a much lower interest rate but my credit has been completely ruined. I see SANTANDERCONSUMERUSA has tons of bad reviews and NUMEROUS LAWSUITS in over 20 states!!! Wish I'd known that befote signing. Santander Consumer USA doesn't give a crap if you are struggling during covid. They are taking advantage of my son's dilemma my charging extravagant late fees and harrassing me with constant phone 📞 📞 CALLS. I have kept a record of all the calls and text messages. CEO of this company is BRUCE JACKSON. ********************************************* I'm UPDATING ,It's now 4 yr later. My son had a serious mental breakdown and was homeless and jobless. Lost so many clients because of COVID and SANTANDER did repossess his 2019 RAVE4. It only had 70,000 miles on it. I had some repairs done a month before they re- poed so that helped them get a good price,it sold for $20,000. They said he still owes $8,000, then bumped it up to $9800.00 ,then again to $10,000. I totally understood their having to repo and was trying to work out a payment for the balance when he got disability. However , I started looking at his statements from 2020- 2024 and was shocked to see he had paid them $31,000.00 and with their sale $20,000.00 -------------- $51,000.00 they were paid. The contract was $38,000 for RAV4 and interest $11,000 ,making the total $49,000.00 So he has paid more than the amt on the contract.There are numerous unexplained FEES, ranging from $34 late fees to up to $200 extra fees. The $11,000 in interest was supposed to be over a span of 6 yr but, they got the $11,000 in just 2 yr!!! They were applying 50-100% of his payments to interest very little to principle. Now that I contacted them that I'm disputing the $10,000 they are demanding, no response from the CEO.Called their customer service e 4/23/2025 was told they have a CEASE & DESIST and can't discuss the account. I wasn't notified by an attorney of that. SO PLEASE IF ANY ATTORNEYS READS THIS CONTACT ME!! I have copies of all statements with itemized deductions showing payments, how .u have went to principle, interest, etc. They have taken advantage of my disabled son and the stress of SANTANDER'S constant harrassments through phone calls, texts, letters, emails played a huge part in his mental breakdown. He is a patient at the MENTAL HEALTH CRISIS CENTER I just want this nightmare to be over and JUSTICE for my son _ATTN UPDATE TO SANTANDER'S REPLY REALLY?? YOU ARE REALLY SORRY AND YOU DONT WANT CUSTOMERS TO HAVE THIS KIND OF EXPERIENCE?? IS THAT WHY YOU HAVE OVER 2,062 COMPLAINTS ON BBB, SO MANY THEY CAN ONLY POST 15%.IS THAT WHY YOU HAVE HAD TO PAY 65 MILLION $$$ IN LAWSUIT SETTLEMENTS?? ITS BEEN OVER 24/48 HR. (15 days now ) NO RESPONSE SO HOW ABOUT "YOUR FORGIVENESS OF DEBT OPTION?"YOU GOT YOUR FULL $$ $49,000

Stay away from this finance company. There crooked as hell with their fees etc theyve gotten sued for their illegal practices etc..look them up..They have to pay up due to their illegal practice etc..AND the staff are all robots and rude