Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 288 reviews with 1 star · Clear filters

RC
Oct 26, 2024
Would give less than 1
Would give less than 1. Horrible. On hold transferred, lied to. On hold again. The worse customer experience ever.
Response from Santander Consumer USAOct 28, 2024
Hello RC! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to lend a hand. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Bonnie M.
Oct 19, 2024
I can't get on the app at all
I can't get on the app at all, It won't even allow me to sign in with my new username or password. All the international apps are confusing as well, like am I just using consumer USA?
Response from Santander Consumer USAOct 24, 2024
Hello Bonnie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers but please note that Santander Consumer USA does not have an app for our auto finance customers. Please click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites in order to access your account anytime. If assistance is needed, we'll be more than happy to have one of our specialists lend a hand. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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william M.
Oct 8, 2024
I have no idea who you are
I have no idea who you are. No intentions of giving you my SS and to my knowledge have no account.
Response from Santander Consumer USAOct 9, 2024
Hello William! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into your concerns. Trustpilot has sent you an email requesting additional info. Please review your email at your earliest convenience. Have a great day! ^CR
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Sandra
Oct 5, 2024
When I call,it says my call can not be…
When I call,it says my call can not be completed the first few times. I will continue to call until I actually get call to go thru. I go thru the steps and when I select the number to speak to customer service I am disconnected. I then try to call again and go thru above all over again. I did this 3 times. The 4th time I chose several different options until I chose one that connected me with a live agent only to be disconnected yet again.
Response from Santander Consumer USAOct 7, 2024
Hello Sandra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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Sara B.
Oct 2, 2024
No help
Day one, my Social Security number and date of birth were not recognized. I could not set up my account. Called but 1 hour wait time. Day two, I got all the way through to set up my auto pay and entered my bank account information and hit submit and nothing happened. It just stalls and I don’t know what happened to my bank account account information.
Response from Santander Consumer USAOct 3, 2024
Hello Sara! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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C
Oct 1, 2024
Horrifyingly bad Customer Service
Horrifyingly bad Customer Service. They picked up the wrong VIN number for my account and it was virtually impossible to contact a human from Customer Service to remedy this serious legal matter. HORRIBLE. waited twice for over 30 mins on hold just to. be cut off.
Response from Santander Consumer USAOct 1, 2024
Hello C! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info. Please review your email at your earliest convenience. Have a great day! ^CR
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Andy
Sep 30, 2024
your website is so bad
your website is so bad! Your IT dept should be fired. It autofilled the security questions and then told me that I had to answer "exactly 3 of them", so I had to open them all and delete the autofilled info. Then, when it was all over, I tried to log in and it wouldn't allow me to log in. I tried 2x, resent the security code to my phone, and eventually closed the site. Incompetent!!! I eventually got an email that started with, "Hello First Name" and I was able to set up my account. This company feels like you are dealing with a scammer. It's unsettling to pay them using your bank account details.
Response from Santander Consumer USAOct 1, 2024
Hello Andy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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T J.
Sep 30, 2024
Where is my GAP Insurance refund check?
I have been waiting since May 24, 2024, the day I sold my vehicle to Enterprise car sales, to receive my GAP Insurance refund from Santander Consumer USA. I have called several times only to wait over an hour with no resolve. I was told by a supervisor after holding for 2 hours, that I wouId receive my check in the mail by August 18, 2024. As of today September 30, 2024 still no refund. I am actually on hold now, been on hold for 1 hour 32 minutes and counting. At 50 mins of holding the automated voice has been saying my estimated wait time is less than 30 seconds! Unbelievable! I have a feeling no one is ever going to answer! All I want is what is owed to me! At this point, interest should be added for the amount of time I have wasted holding!
Response from Santander Consumer USASep 30, 2024
Hello T Jay! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info. Please review your email at your earliest convenience. Have a great day! ^CR
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