Santander Consumer USAReviews of santanderconsumerusa.com

No problem with finance. I tried to pick up my new Tesla on Dec 31st to get the 7500 rebate. So after the rebate and taxes were added in the model 3 performance ended up at $51000 and some change on a 54000 retail vehicle… not a huge savings. The uber driver failed to show up, forcing me to drive to Austin to finalize the sale. I signed all the papers and asked if I could leave my used model 3 on the lot, and I was told no, as they are a delivery center and not a dealership. I asked how I was supposed to get home and they insisted that I drive the new Tesla Due to not being able to leave my car without guaranteeing that it would not be vandalized, I decided to leave the new car instead. I was told it is my property and it cannot stay on the premises for the same reason.., we are a delivery station and not a dealership. I was told on the way home that the 7500 tax incentives go away on the 1st. And that if I didn’t “finalize the deal by driving it off the lot” that in effect I had not “taken ownership.” And the car would go back to inventory. So what happens next? I guess they will need to reimburse my 20,000 plus deposit. I haven’t been reimbursed yet.

App doesnt send me a passcode when i try to reset password Very frustrating

I had to go to my car and it wasn't there. I have contacted Santander because I could not pay 600 dollars for a loan, but I could pay $300-$400 for the loan and I know that I do owe a lot of money. I told them I could pay some on Tuesday when my Social Security check comes through. When I text or e-mail them the come with a response that says"call this number for support"

I hope I never have to call their support line again but realistically that won’t be the case. You literally cannot understand anything that’s being said by the agents. The support is clearly pushed offshore. It’s some of the worst support I’ve had the displeasure of experiencing.

If I could give 0 stars, I would give them 100 zero stars! Gave me almost $20% interest rate with $798/mo in payments. For a $28,000 car. They never asked for my paystubs, never verified my income either. I was desperate for a car and now that my car is totaled (I was fully insured) they refuse to allow me to do anything such as lowering the payments (which I was told by the dealer) that after 6months I would be able to refinance with them. Guess what?! That doesn’t happen. This company doesn’t allow refinancing. Now here I am almost homeless w/4 kids because, since my car was deemed totaled (no thanks to the dang deer that jumped out on the freeway) they won’t allow any form of payment arrangements, or payment reductions. Because of them, I can’t even get any form of loan to pay off the remaining amount, and my children and I are going to be living on the streets in the middle of winter.. I should also add that, they have been repeatedly asked for the promissory letter stating they will give my insurance company the title after sending them a settlement check! All they keep doing is telling me and my insurance adjuster, that they will send a letter in 24-72hrs.. this has been going on for almost a month!! I can’t upload any of the insurance documents because THEIR website WONT ALLOW any cars newer than 2020 to upload what they want (I have the actual proof of all of this)I’ve told them that and nothing about it goes anywhere. 11/18/24- Again, no communication from them. They agreed w/my insurance on an amount and they refuse to send over the letter of guarantee stating that if State Farm sends them the check, they will hand over the ACUTAL TITLE NOT A COPY! But instead they keep trying to send a copy of it. Why should I keep my end of the deal going with them, when they can’t even do their job?! Still refuses to do anything other than tell us they will send the letter in 24-72hours, however it has now been OVER A MONTH, since that was supposed to be sent.

I could not log in yo

After dealing with a shifty dealership who wouldn’t hold my vehicle while me wire transfer went through for total price, they signed me up for Santander so I could get my car. As soon as account was established, bought on Thursday didn’t get established till following Wednesday. Payoff is already $400 more. So go to there website and can only pay12999.99 a month. So gonna get 3 months interest out of me. Why give me a payoff if your system won’t let me.

I've made payments on a car loan since January 2019 and have paid roughly around $38,000 for a $20,000 used vehicle. I still owe $14,000 why? When calling there is a language barrier so nothing gets resolved. It's amazing how these company's are allowed to do business period and stay open. Also with this so call simple interest loan you can not make payments towards your principal which locks you into more money paid and a per day interest rate. They should not be allowed to exist period. Terrible company do not do business with them.