Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 288 reviews with 1 star · Clear filters

Elizabeth M.
Aug 19, 2025
Online Access
I created an account online and it wouldn't let me log in. It immediately locked me out. When attempting to get my account unlocked, I was advised that I couldn't be helped until the next day because my account was just created. All I want to do is pay my bill online. NOT talk to a customer service rep.
Response from Santander Consumer USAAug 19, 2025
Hello Elizabeth! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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C. R.
Aug 13, 2025
signing into this website sucks balls
signing into this website sucks balls
Response from Santander Consumer USAAug 14, 2025
Hello there! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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susan F.
Aug 10, 2025
I need to talk to a customer service…
I need to talk to a customer service representative about my account. I have not been able to thru your phone system. I am very concerned about my account an the inability to speak to a rep. Please call me at 512-809-1987
Response from Santander Consumer USAAug 12, 2025
Hello Susan! Thank you so much for reaching out to provide your feedback and we'll be more than happy to have one of our specialists look into this for you. Your information has been sent over for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Penny G.
Aug 8, 2025
They lied about everything the windshield was broke alignment they said they fix and now the spayer for windshield wipers is broke when they put new windshield in tires are bad…
They lied about everything they said the truck passed inspection that was a lie the windshield was brok
Response from Santander Consumer USAAug 8, 2025
Hello Penny! Thanks for taking the time to provide your feedback and we hate to hear about your experience. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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None of your B.
Aug 5, 2025
If I could give you a ZERO I would
If I could give you a ZERO I would. I have called several times about an issue on YOUR end We paid on time, you cashed our check and didn't apply it to our account and now I get a card and to use it to pay the past due balance we'd have to pay a fee. THIS IS STUPID AND THIS IS THE LITERAL WORST CUSTOMER SERVICE I HAVE EVER EXPERENCED. I HATE YOUR COMPANY. I HATE ALL THE WORK I'VE HAD TO DO TO PROVE AFTER MORE THAN THREE YEARS OF PAYMENTS THAT WE'RE DOING THE RIGHT THING. I put one date for my experience, but there were several others that I could complain about. You suck, I will never use your company again and I would NEVER recommend you to anyone, in fact I will work hard to make sure everyone knows how awful your call center is. Get some competent people who know how to do their job.
Response from Santander Consumer USAAug 5, 2025
Hello there! Thank you so much for taking the time to provide your feedback and we hate that you feel that way. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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David Powe S.
Aug 3, 2025
Your site is not user friendly
Your site is not user friendly. Having attempted to initiate my account, I was immediately locked out due to “incorrect” credentials after three attempts using the information I had just provided.
Response from Santander Consumer USAAug 4, 2025
Hello David! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Elizabeth T.
Jul 30, 2025
Santander Consumer USA are the worst of…
Santander Consumer USA are the worst of the worst. They take the payment anytime they want; they wait until weeks are gone by then take money. It's usually a dollar or fifty cents short and then your charged with insufficient funds to your account. I tried to make a payment, they said my account was closed and called back, spoke with another agent and Luis too the payment, said I need to add two zeros in front of the account number.
Response from Santander Consumer USAAug 4, 2025
Hello Elizabeth! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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cnsformicagmail.com
Jul 28, 2025
The online payment system is terribly flawed
I tried to set up an account to make payment for a new car i purchased. The system will not allow me to create a pin number for such an account, thus not allowing me to make a payment for this new car. I called my local Santander branch in Neptune, NJ and they cannot help me either. I'm going to wind up losing this car because I don't know how to make a payment. I'm so done with this!!!!
Response from Santander Consumer USAJul 29, 2025
Hello there! Thank you so much for taking the time to provide your feedback. If you are still having issues, please give our customer service team a call at 877-768-2265 8:00 a.m. – 8:00 p.m., Monday - Saturday ET. Hope this helps and have a great day!
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