Santander Consumer USAReviews of santanderconsumerusa.com

The website kept giving directions to go to MyAccount but that never showed up no matter what I did. This one of the most unintuitive websites I have encountered

After you create an account on your website, it will not let you log in again! I have been paying on my loan for 5 years and I still cannot get into the website. I have called customer service seven times asking for my monthly bill to be mailed and I still have not yet received my paper bills! I will never finance a vehicle through this bank again! 😡

I submitted a payment check for my car payoff, following the company's instructions. The company received the check, credited my account, and then reversed the transaction. They never contacted me to explain the reason or to provide notification. They claim my check was returned, but it has been over two weeks, and I have not received the check. This is unacceptable.

I paid off my load and there was a small $330.00 ish overpayment that was returned via check. The check was misplaced and is now stale dated and customer service said they would reissue the check. That was over a month ago and now I cannot speak to a live person.

This company falsely reported to my credit that I was 30 days late on a payment when I was not. Payments due on 18th of each month. I paid on the 4th. There has never been a 30 day late Payment.

I've been locked out of my account after talking to 2 different people trying to setup automatic payment.

Recently refinanced my truck through Santander. In Missouri, the original title is kept by the vehicle owner and the lienholder is named on the face of the title. When the lien is satisfied, the lender sends a lien release. Santander received my title and will not send it to my DMV without some form being faxed to them from the DMV. I have bought and sold dozens of vehicles in my life and have never went through this. Santander will eventually be named in a class action suit by all the people who they have held titles for. * Cue automated response from Santander requesting I call their title team. Just to get in front of that, I have already spent an hour of my day on the phone with them and it does no good. This is going to be a long process of talking to people in India who cannot tell me where my title is.

They keep gatekeeping my loan contract and promissory note for me to submit my gap insurance. I have been reaching out for 3 weeks and they keep telling me to wait a week for this document that they have NOW. I have paid off the car and they still will not provide me the documentation needed for me to get a new car. The worst customer service they will not provide results. They will answer your complaints with generic messages and will not try to resolve issues. Please avoid doing business with this company because they will not help and the AI chat will not provide results just will give you a run around about the issue.