Santander Consumer USAReviews of santanderconsumerusa.com

This bank is ridiculous I don't even have those cars anymore one was a lemon brand new 2026 SUV from Nissan Rogue anyway Ford explorer sold to me Enterprise Car sales Glen Burnie only has 65,000 mi... No more good not worth a dime and this Bank wants me to pay them everything back that they've ripped me off for already

I paid my car payment every month could not afford to loose my car because my wife needed it to go to work and back after hers was stolen last night walk outside and see the tow truck hooking up my car after I just paid a payment last week I have printed out all the papers showing my payments and was behind half a payment and they still took it I am going to show everyone I work with my family my friends this bs and let them know not to use this company to finance a vehicle now we are left walking over 250 dollars worse company in the world I will do everything in my power to ruin this place lawyer will be getting ahold of them

I never got any information from the car dealership about who my loan company was. The finance company never sent me anything either. I contacted the dealership, and they gave me the number to Santander. I called, they had to walk me through the steps of their webpage because it was obviously designed in 1996. Once I created the account and tried to sign in, it said that I could not log in. I called Santander again and they said the system would be down until Sunday. This was a freaking Friday. All I want to do is make a payment!

I created an account and when it asks me to enter the code from text or email it won’t move past that screen. I have tried both text and email, I get the code each time but then nothing

Customer service is absolutely TERRIBLE. Worst I’ve ever experienced. I will be refinancing my loan.

By far the worst place to finance a car poor I wouldn’t recommend them to petsmart for dog food I tried reaching out to make an agreement on my loan because I was falling on hard times they repoed my car stopped calling all my personal belongings were still in it and yet they still proceeded to take the vehicle to an auction building I am highly pissed with this company and I wouldn’t give you if couldn’t any customers

Customer representative that I spoke to over the phone was very impatient and was getting upset with me asking if Santander Consumer USA had a mobile app I could upload on my phone. He was so confused about the question to the point where he was rushing me off the phone and never even tried to understand me so he could help me in anyway.That’s the reason for my one star.

Hello I have been trying to make a payment now for 2 months can't log into my account because it says it's locked. Can't call the phone number because it's says the last 6 digits of my social and date of birth aren't correct and it won't forward you to a representative at all. This is a very unprofessional company with rates that intentionally cause someone to go into debt. How someone can charge anyone 1000 dollars a month for a car payment is unethical and should be illegal. Just shows you they don't care about the person only if they can pay or not. I'll be returning my vehicle just because they make you decide wether or not you want your car or to be able to feed your family. Special place in hel for people like this