Santander Consumer USAReviews of santanderconsumerusa.com

I’ve had an extremely frustrating experience trying to resolve an issue with my vehicle. I’ve had to call around 20 times over the past month, and each time I receive different or incorrect information. Often, I only discover the information was wrong when I go to the RMV and they have no idea what I’m talking about. On several occasions (at least six times), the call has been disconnected and no one calls back. It feels like the representatives either don’t know how to handle the issue or are not properly trained to provide accurate guidance. Because this problem still hasn’t been resolved after a month, I have been unable to use my car and have had to rent one in the meantime. It’s incredibly frustrating not knowing how much longer this will take, especially when the support team seems just as unsure about the process as I am. I really hope they train the costumer service and communication so other customers don’t have to go through the same experience.

I'm trying to set up my account and the site takes me through a loop and does not let me log in. I set up autopay but since the account changed hands I do not know if it is set up.

As I write this review I've been on the phone with customer service for 20 minutes and counting customer service rep x5199 refused to take my payment for my auto loan. After asking for a manager I was told there wasn't one. So I'm called back but waiting on the phone for the last 20 minutes with no response or help. Been with back almost four months. I'm hoping that my entire loan experience isn't like this. If this how they treat there customers I will be looking at getting my vehicle refinance and leaving the bank quick as I can. Update, after an hour and a half I still was unable to get everything that I needed taken care of. After being told they couldn't take my payment. I will be looking at doing a refinance with another company to get away for this bank.

Cannot find the app that you need to use to look up your car financing. I’ve downloaded four apps, they’re all banking apps and I don’t have a bank account with Santander. Which app do you use for my car financing account. Make it simpler to find.

unexplained discrepancy in my loan balance and the company's failure to provide a transparent payoff process. I’ve already called your customer service multiple times — over 8 hours in total — and still haven’t received any clear explanation for the discrepancy in my loan payoff amount. Complain no 9338989 reference 9339108 I wasted 5-6 hours y calling 888.222.4227. 10 or more time. I sent detailed email explaining my concern u EO_Escalations , fernandez. bjackson, swati.bhatia criley still no response when I research little bit Based on thousands of customer reports across multiple review platforms, Santander Consumer USA has a primarily negative reputation, often cited for predatory lending practices and poor customer service.

Falsely reporting to credit bureaus and hard to understand customer service they also don’t keep their Word when they tell they CAN and WILL do something! They were okay before until I discovered they were doing this! They gaslight you telling you that reporting is correct and it isn’t and will refuse to correct it!

Terrible customer service. You think it would be simple to get a statement or some documentation with both the owner and Co owners name on. Apparently not, they don’t provide that. Messaged multiple times, they told me that the only document with both of our names on was our original contract. I asked them to send me that. They told me it would be emailed to me within 3-5 business days. That didn’t happen, I waited 8 days before contacting them again. They then said they had put a priority on it and I would receive it in 3 business days. Didn’t happen. I contacted them again after 7 days. They then lied and said that it had been emailed to my email address, I checked everywhere possible in my email account and nothing. They then told me they would mail it to me. Said 10 business days for that, it’s been 3 weeks. Incompetent.

They did repo my vehicle fri 13 feb. I Called to work with Santander to get my account caught up($3k). Ihad been paying as much as i could (double payments, or normal payments) I'm a retired veteran and have a disabled wife with medical issues so money has been very tight. The lady took my information and the amount to get caught up, and agreed to the terms she gave me, and that I needed to call back tue 17feb. I was told that the i was denied to get caught up. Went through 7 different departments (over 2 hrs) and was told that upper management denied the claim they wanted full amount of the veh if I want the vehicle back. The last operator then tried to tell me I was on the line for 15min. Yes of course I'm not a happy camper and bitter, but I cashed a small 401k to get caught up, and they Santander just treated me like a number on the books. I just want to get caught up. Update 18 Feb, Went to the tow company to retrieve my personal property from the vehicle, and was informed of the events that followed. The vehicle was picked up fri 13 feb, monday 16 feb was a holiday, tue 17 feb the company was told tow the vehicle to the local auto action, while i was told to call back 17 feb to possibly work a settlement. I believe from talking with the tow company, that Santander was never intended to work with me, cause it would easy to sell it off than to work it out. I'm 64 years old and owned a number of vehicles and have never had a vehicle repo before. Again it seems Santander dosen't care about working folks. Not a happy camper with Santander.