Santander Consumer USAReviews of santanderconsumerusa.com

Did not set account all the way up

Tried to set up our account - user name and password with security questions. When I asked for the text code to get in to arrange payments, your system would not allow entry despite sending the same code at least 3 times. (that doesn't sound safe to me).

Had to go to the dealership to get help trying to log it and has terrible connection had to keep calling back and on hold

I bought my car at the end of a lease. It's 5 months and Santander has failed to provide a title that allows me to sell the SUV. I have written dozens of emails, sent certified letters, and spoke to several reps. Each rep has no idea of the account history and will not transfer the call to a supervisor. I will never lease another product that involves this company. They are totally disinterested in assisting customers. UPDATE: Santander responded publicly, but the "help" was a phone number that routed me to a dial tree with no path to a live representative. I was unable to reach a person, or obtain a case number, title-resolution contact, or ship date. The title remains unresolved after 5+ months. What is needed now is a direct phone number to a live title-resolution representative who has authority to reissue the title and complete the assignment to my company New World Marine, Inc., along with a case number and confirmed ship date. UPDATE 2: As there is still no response from Santander, I filed a complaint with the Consumer Financial Protection Agency (CFPB), the lead US government's agency that protects consumers in the financial marketplace.

Locked my account on first try

The first customer service agent has very broken English and was no help. The 2nd agent also spoke broken English, told me to change my password and the problem would be fixed. Not so. Now I've been locked out of my account. I put in my information to receive a text code. The phone # is not mine & I couldn't change it. When I clicked update, it said my security ? answers were wrong. So now I'm locked out. I asked for the code to be text to my phone #(817-727-7007) but the phone # showing was my daughter's which is not on my Santander account AT ALL. I'm wondering if my security ? have her answers from years ago which says my answers are wrong. Trying to get "customer service" from Santander is a nightmare.

I would literally give this place 0 stars if I could. There customer service is absolutely HORRIBLE. Monitor your statements they will try and charge you extra

Most predatory, useless company in existence. Their systems are designed to screw you over. Make a payment in good faith? Oh whoops nope the actual payment due was another amount, now you owe us hundreds in late fees! Our system screwed up and you think we should make it right? Ha ha ha ha nope would you like to make a payment? If this is the only company that will fund your loan, just don't get the car.