Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 17 reviews with 3 stars · Clear filters

Nancy L.
Jul 8, 2025
I had previously set up my account when…
I had previously set up my account when I completed the transaction with Tesla. So your email requesting the same was a duplication of efforts and not necessary. My biggest complaint however is the picture that was included in the email request. I found it to be offensive. I live in the United Sates and am an american citizen.
Response from Santander Consumer USAJul 9, 2025
Hello Nancy! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Ambur S.
Jun 29, 2025
Because it don’t have an app for it
Because it don’t have an app for it
Response from Santander Consumer USAJun 30, 2025
Hello Ambur! Thank you so much for taking the time to provide your feedback. You are correct, we do not have an app for our auto loan customers but please feel free to click here https://myaccount.santanderconsumerusa.com/Home/SignIn and save our link to your favorites, so that you can access your online account anytime. We hope this helps and have a great day!
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STEPHEN H.
Jun 20, 2025
Website Features
In their mailed literature, they listed a feature in their web portal that was non existent. I mentioned in a message on the site and I was told I would receive an e-mail reply. Never happened. By calling Santander, I found out that California law does not let residents make their communications privacy choices on line. I had to fill out the paper form under state law. Bureaucracy!
Response from Santander Consumer USAJun 23, 2025
Hello Stephen! Thank you so much for taking the time to provide your feedback. We'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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John P.
Jun 4, 2025
Initial first time sign up not user…
Initial first time sign up not user friendly can't sign up for first time can't find company help access info
Response from Santander Consumer USAJun 5, 2025
Hello John! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers, and we'll be more than happy to have one of our specialists look into this for you. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Raymond M.
Apr 9, 2025
I have been put on a spam list after…
I have been put on a spam list after getting this loan. I am anxious to refinance with another lender.
Response from Santander Consumer USAApr 9, 2025
Hello Raymond! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. Please click here https://santanderconsumerusa.com/support#/articles/how-do-i-opt-out-of-receiving-email-communications----76962cdb-2b95-47cf-9ef3-e67b5bb1fac6 to review how to opt out of receiving email communications. We hope this helps and if you have any other questions or concerns, please feel free to give us a call at 888-222-4227. Have a great day!
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Mary S.
Feb 13, 2025
Interest rates
Interest rates are TOO High
Response from Santander Consumer USAFeb 14, 2025
Hello Mary! Thank you so much for taking the time to provide your feedback and we hate that you feel this way. We appreciate you considering us for your financing needs, please note that Santander Consumer USA establishes the contract rate based on factors including the down payment, vehicle value, the applicant’s credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. Anytime an applicant feels that a payment or APR isn't affordable they do have the option to reject the offer or can try and negotiate the cost of the vehicle with the dealership. We hope this information helps. For any further questions please be sure to contact the dealership directly. Have a great day!
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Rajah S.
Jan 9, 2025
I was disappointed when i try to get…
I was disappointed when i try to get pre-approval i got the email saying that is was "dinned" but my credit score was 815 and credit card history with 26 plus years and i have account with Santander for many years. why and how that happened? that's why i gave you 3 stars.
Response from Santander Consumer USAJan 9, 2025
Hello Rajah! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We have sent your information over to one of our specialists to review and someone will be reaching out to you within the next 24-48hrs. Have a great day! ^CR
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Debra C.
Dec 10, 2024
Rhis process didnt work right for me
Rhis process didnt work right for me. I couldn't finish the process.
Response from Santander Consumer USADec 11, 2024
Hello Debra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. If this is regarding an auto loan with Santander Consumer USA Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day! ^CR
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