Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 31 reviews with 2 stars · Clear filters

Thomas L.
Jul 16, 2026
I have tried to login via your website
I have tried to login via your website; however, when I get to the page where you are supposed to send me a link, code, etc to login; the area is visually blocked with a dialog window. I cannot move the window to click the button to receive the code.
Response from Santander Consumer USAJul 17, 2026
Hello Thomas! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Roger O.
Jul 10, 2026
I was trying to setup an online account…
I was trying to setup an online account to make payments and after doing seven steps it would not let me sign in or continue any further. The website would accept the agreement's but not do anything else after agreeing to the terms.
Response from Santander Consumer USAJul 13, 2026
Hello Roger! Thank you for taking the time to share your feedback. We hate to hear your experience hasn't met your expectations. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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MARLA C.
Jul 4, 2026
Terrible communication and lack of…
Terrible communication and lack of support
Response from Santander Consumer USAJul 6, 2026
Hello Marla! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Chrys
Jun 26, 2026
Locked out of newly set up account
I set up my account, tried to log in and wouldn't let me, then locked me out. I called and spoke to a very nice gentleman who was very helpful
Response from Santander Consumer USAJun 26, 2026
Hello Chrys! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Joe A.
Jun 18, 2026
Kept trying to log into my account
Kept trying to log into my account. It sent me a passcode two different times, I used the passcode and it locked me out of my account. I want to log in so I can set up autopay.
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Harry
Jun 11, 2026
would not let me continue after I…
would not let me continue after I entered a pass code from text and email, both would not let me continue
Response from Santander Consumer USAJun 12, 2026
Hello Harry! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Maggie D.
May 15, 2026
Tricked
Honestly I don't know if the problem was with Santander or with the company I went through that required my financing with Santander. I bought a vehicle from a car dealership and the terms of the original loan and financing were pretty agreeable for me based on what I know is not the best credit record at the moment. Suddenly though a week later the terms of my financing were changed and rearranged and I was essentially coerced into signing a new agreement with the dealership with terms supposedly re-established by Santander regarding my credit and then my interest rate. So in general at the moment I am very unhappy with this loan and the terms of the loan and I don't know if it's an issue of the lender or of the dealership, but either way I feel that I was very much the subject of Fraud and trickery and now I'm stuck to a large loan with a vehicle that I do not love or believe has the value that is reflected by the current loan.
Response from Santander Consumer USAMay 15, 2026
Hello Maggie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Jeff M.
Apr 11, 2026
Terrible navigation
Terrible navigation, no way to set up autopay, difficult to login
Response from Santander Consumer USAApr 13, 2026
Hello Jeff! Thank you so much for taking the time to provide your feedback. If you are trying to setup auto pay, please click here https://santanderconsumerusa.com/support#/articles/how-do-i-set-up-recurring-payments----f8f5c30c-c21b-42f0-afc3-4f95712f8776 for step by step on how to set up recurring payments. We hope this helps! If you are still unable to setup auto pay Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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