Santander Consumer USAReviews of santanderconsumerusa.com

After the repossession of the vehicle,now Santander is reporting to credit bureaus targeting my credit.After they charged me for all those high interest rates.I never received a dime after repossession.I paid 5 years on a 2018 Nissan Rogue.$405.00 monthly + insurance,add all that up.For anyone buying a vehicle please buy from elsewhere.Santander is 1 class thieves.They're out to ripped you off.They coming to destroy credit.But I'm good.It doesn't matter with me now.My blessings comes from the most High.This is a wicked thieving company.

I called and asked to do weekly withdrawals and was told I can't. For people who struggle financially it really helps them to pay that way.

My customer experience has been absolutely terrible, trying to log in 1st time, user interface does not allow me to log in try to chat with live person and have to sign in. Try other service and AI won't transfer me to someone that can help.

Our Relationship is not off to a good start. I have not even made my first payment and I am annoyed with your service and process. Your website interface has issues, would not allow me to log in, the passcode you sent me changed before my eyes as I hit enter to submit it only to be told I entered the wrong number. Went through that six times or so before it would take. Reviews on this company I have read are not very good, I am hesitant to be confident about working with you at this point. Is your app available in English? The response from an agent was No English version... Update 04.30.2026: Santander is truly one of the most difficult companies to deal with. To make a payment it takes 30mins on the phone and must speak to a representative because the payment system they use does not work. It feels like this is all by design and on purpose to extract as much money out of the customer as possible through fees, late charges and or any other additional methods to take advantage of the customer. Please contact me and prove me wrong. I have spoken with four different people at Santander and the above statement stands as true.

If I could give 0 stars I would. This company allowed me to make a payment arrangement. According to the website all is good and I'm well on my way to getting back on track. However, I received a letter dated two days Before the arranged payment was made. It was regarding Notice of Delinquency. I called to confirm that the payment had been applied to our arrangement and was not only argued with that they were not going to honor the payment arrangement but I was also hung up on once and left on hold for so far 20 minutes because I'm still on the phone with them as I type this out. I'm looking into Ling Law to help me. Hopefully I won't have to follow through and they will honor their arrangement. I will update if anything good happens. *Update* they agreed to honor the arrangement and apologized. Hopefully there will be no more issues going forward.

I'm not able to reach anyone regarding my account

Been on the phone for 8 minutes trying to figure out how to pay my bill.

Terrible scammy company. Don't do it!