Santander Consumer USAReviews of santanderconsumerusa.com

Your account establishing system is not working. I have it recover my username, it tells me, I enter my username to recover my password, and it says the username is not valid. THE EXACT SAME USERNAME YOU JUST GAVE ME. Update: 58 mins on the phone with Sago and I'm no closer to logging in to my account. I can tell him exactly what the website bug is, but he has no power to escalate or log a tech support ticket.

Not at all impressed. To opt out of information sharing, I was instructed to go to my account online. When I did, all that was available was the privacy policy itself. There was no option to opt out. Then I called the support number, and an operator I could barely understand told me I had been automatically opted out. However, the instructions in the Santander intro packet specifically said I had to opt out intentionally. When I raised this disconnect, the operator was clueless about what to do. I am not happy with Santander. They're all hat and no cattle, as the saying goes.

I recently tried to set up a new account with Santander Consumer USA and had a very frustrating experience. I spoke with four different representatives during the process. During two calls, I requested to speak with a supervisor multiple times (at least eight), but my request was repeatedly denied, which ultimately led me to end the call. On a later call, I spoke with a representative named Mohit, who was professional and explained that wait times for supervisors can be long. He attempted to assist before escalating, which I appreciated. My date of birth was put incorrectly in the system and that's what prevented me to set up an account. They want me to send them my drivers license, but don't they have that already? However, the overall experience was inconsistent and difficult. Based on my experience, I cannot recommend Santander Consumer USA due to poor customer service and lack of proper escalation support.

You site sucks and will not let me sign into the account

I was employed by Santander a few years back and at the time I was going through some personal stuff. I was unreliable, unprofessional, and anybody on the outside could tell that I was going through a tough time. I understand that people are at work to work and not to babysit anybody else but rather than try to talk to me or even encouraging me, the staff and managers mocked me. They would make announcements in front of everybody where they were clearly mimicking me or directed towards me acting as if they were not meanwhile, everybody knew that it was about me, which only further my insecurities instead of trying to help me they got joy out of my pain. It was awful. They also are very shady when it comes to their loans that’s all I can say.

I would give them zero stars or possibly negative stars if it was possible. Their customer service is absolutely inept. They will charge you interest before giving you information on your loan and withhold payoff information for as long as possible. They will also delay receiving and processing your payoff payment in order to extend your loan and charge you additional interest. I can’t believe their business practices are legal. It’s almost as bad as a loan shark with the local mafia.

Your web site doesn't work. I want someone from customer service to call and fix this account. The app for santander won't let me in the customer service doesn't know how to fix your bad app. I'm not sure at this point if I make a payment with you it will get apply correct. I've call customer no service and get the same answer of the the system will be fixed by Sunday. I want a call from your IT to fix this account

OK I am trying to set up my online account and the phone number that is in your system is incorrect and therefore could not recieve code as a text. I tried to get back into account to set the phone number and it locked me out. Tried to call and they lady just kept saying "am I audible to you" This is not a good start to a long term loan situation and I need to be able to manage my account online.