Santander Consumer USASantander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.
Santander Consumer USA (santanderconsumerusa.com) has 495 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Investments & Wealth · Austin, Texas
Excellent
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Showing 288 reviews with 1 star · Clear filters
Fred F.
NOBODY TO CALL WHEN THERE ARE ISSUES
Response from Santander Consumer USAMay 15, 2026
Hello Fred! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
meagandingler
I don't like that I can't split my payments up on auto draft bi monthly went I get paid.
Response from Santander Consumer USAMay 14, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Cindy F.
Couldnt understand the person on the other end of phone ..issue was NOT resolved .. havin same issue for 3 weeks now NO ONE wants ta resolve it..
Response from Santander Consumer USAMay 14, 2026
Hello Cindy! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888-222-4227. Please review your email at your earliest convenience. Have a great day!
Lorenzo
put in paperwork to take my vehicle overseas due to being in the military and they claimed they never received it and then denied my attempt to get the letter authorizing me to take it overseas
Response from Santander Consumer USAMay 14, 2026
Hello Lorenzo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
anna
I’m beyond speechless. I have called them at lease 20 times. Everytime rep saying different things. They might get paid minimum wage. Rude. Hard to undetanded English.
Response from Santander Consumer USAMay 13, 2026
Hello Anna! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Rebecca P.
Couldn’t answer my question
Response from Santander Consumer USAMay 13, 2026
Hello Rebecca! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Ricardo K.
Automated system is garbage website has the same process so it’s the same garbage
Response from Santander Consumer USAMay 8, 2026
Hello Ricardo! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
Marsha
If your EVEN considering Santander DON'T !!! What a mess for a company !! Thinking about a Class A Suit .... Been on Social Media Trying to get enough Signed up for this !!! Contact me if you have the many issues that so many are having with this Company. First off they need ACTUAL CUSTOMER SERVICE instead of call centers full of people that can't understand you NOR you understand them !! WORSE COMPANY OUT HERE !!!!!For 2 days The site is down and I can't access my account.Calling in all I get are call center employee's that I struggle to understand because their English is not well !! I have been told The site is Glitching then told its updating then told its maintenace going on !!! 2 days of this And No One can help !! Rediculous to say the least !!!!
Response from Santander Consumer USAMay 7, 2026
Hello Marsha! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!