Santander Consumer USAReviews of santanderconsumerusa.com

I have been trying to get the title of my vehicle sent to my DMV for over 3 months. This is quite possibly the worst customer service I've ever dealt with. They decided to send a letter that said they "know I own the vehicle" instead of the actual title even though I told them multiple times that the DMV requires the actual title. Each phone call to this company feels futile. No one has answers only "it takes time to get through the system"

Terrible customer service and impossible to get answers that match what previously was said or told that I could have happen. Was left on hold for over 40 minutes and then never got back to because it was the end of their business hours and they left me on hold... I called way before the end of their business hours and could have been helped but they didn't Them saying they’ll mark my review as not genuine is also a reflection of their company. You get told so many different things by different agents. No one is ever on the same page or helpful. They source their customer support to other countries and the barrier is obvious when trying to communicate and understand them.

I have made repeated attempts to contact customer service to ask a simple question. I have gotten the "thank you for contacting us, we week get back to you shortly" but nothing else. Calling customer support is a hassle as well.

Ridiculous! We have spent the last 3 Tuesday’s trying to get our registration for jeep . We moved from Texas to SOuth Carolina. The DMV requires a copy of the title with lien holders name on it . They told us the title was under maintence at our state DMV . So we called Tx DMV . She stated our title was mailed to Santander 4 years ago ! So I’ve spent close to 8 hours on the phone with so called supervisor agents trying to get them to even send it directly to SCDMV . So here we are once again sitting out in the car on hold with Santander again , because we can’t get them to send it . Oh wait I forgot they did send a letter to us via email stating we own the vehicle. And of course SCDMV won’t accept . It’s not like we are trying to scam them , we are just people who need to drive back and forth to work everyday . Send it directly to DMV I don’t care . You are costing us money , with tickets , gas time . I would not recommend this company and will be sure to let anyone I know this . Unreal

I am not able to set up my account. I have spoken to 3 customer service representatives and the last person told me that she could not help me and forwarded my concerns to a supervisor. That supervisor was supposed to contact me and nobody has reached out to me. It’s a sad day when a financial institution ignores a customer. I will make sure to review this terrible service on Google and other social media platforms.

If I could put 0 stars I would. We bought a vehicle a little over a year ago and within the month our car loan was transferred to Santander. First issue was within the month found they deleted all our autopay info and showed a month past due. No one even told us the loan company had changed. I only knew the company had changed because my credit took 150 point hit with 28 times being pulled without my permission. We weren’t given any indication of our outrageous interest rate either. We had it set up to split the payment in half making a double payment each month. That barely made a dent and my credit still hasn’t recovered. Beginning of May we were coming up short due to loss of one of our incomes and called to make an arrangement. It began the vicious cycle of always being told something different every single phone call. Never anyone who could understand English and they refused to let us get a word in. They would always talk over us and tell us a manager isn’t available. We called and asked what needed to be paid that day to keep it out of repossession. We paid more than our normal split payment and were told it was safe. Asked what was needed and when next and they said it was safe, nothing upcoming this month but try to pay when we could. Within 2 days I got another text saying it was going to be repossessed. Called yet again and they said we needed to pay the full over 900 monthly payment. We went through the dog and pony show yet again and said we couldn’t do that and we had a payment arrangement literally 2 days ago. Eventually they saw that and the conversation was done. Today it was repossessed. No warning, no need to pay this much by this date, nothing. We called and the first person was useless and just read a script, then the real fun began when the manager got involved. Mind you I’m a co-owner on this account. He pulled up everything and saw the 550 payment made then said we were supposed to pay the over 900 by the 15th and we failed to pay the agreed upon per a phone call 2 days after the 550 payment. We said that’s not true, the 550 was arranged by the agent on the phone to keep the vehicle safe, repeatedly asked if we needed anything else sooner and no contact was ever made. He kept saying we were lying and when I tried to cut him off by saying to pull the recording he told me he didn’t have to talk to me because “ex wives aren’t authorized to talk about the account”. That’s when I lost my cool and informed him I’m a co-owner of the vehicle and a few other choice words. Is that my most professional moment, no, but I was done. He continued the rudeness and I said we were done with him and to transfer to a new manager he refused and said no one was available but to call back to get a different one. So caught him in that lie. Well we did call back, got him, he hung up on us immediately. Called back again, got a lady even worse than him and said we had to deal with the consumer dept from now on but in 24 hours from now. So guess who has no vehicle to work the only income job. Even the tow truck driver who nicely let us get my belongings out said the same company just repossessed his wife’s vehicle after they refused to pay out the gap coverage after it was TOTALED. This company is horrible and the people are even worse. It’s always been a battle with them and boy did we get screwed from the start.

Poor in creating a new account signing and password

If I could give zero stars I would. Don’t ever do business with this company. I paid off my vehicle in 2024 and have been waiting/chasing my car title ever since. I moved from Florida to Arkansas and made sure all my information was correct. Upon pay off of my loan I never received my title. Every phone call was nothing more than the run around and directed to try other means. ZERO CUSTOMER CARE OR ASSISTANCE. I pray I never ever have to do business with these clowns again and will make every effort not to. Despite my living in Arkansas upon pay off of my loan they released my title to my last known address in Florida and now I am forced to pay the lost/replacement title fees for Florida just to have my title. This company and their customer service is a joke. Find some other financial institution to work with. And yes I did update my address with the United States postal service.