Santander Consumer USAReviews of santanderconsumerusa.com

The site blows

I absolutely hate that I'm stuck with this corrupt company! In the two years of owning my car I and anyone else I have had look at my account can't figure how the balance owed is waaaay more then the car was at purchase. Then to add to it all the amount of "late " fees they keep tacking on. Oh and this really gets me I have bill collectors calling me telling me Im three months behind!! Calling and trying to get someone who speaks english is impossible. MY advice stay away from this corrupt company!!

Raise my interest rate to a crazy amount.

It’s 7:08 am and don’t answer their phone. So unprofessional. Next time I’m getting a bank loan than to go through this hassle

IF A NEGATIVE RATING WAS AT ALL POSSIBLE THIS COMPANY DESERVES IT! Anything that could go wrong has gone wrong. The only people I could reach at any time were in India or Bangladesh or some such third world toilet! I am dealing with the estate of my eldest son and he apparently has an auto loan through them. After two days of speaking with morons who can barely speak English I got in touch with one who was able to do so well enough that we could communicate. He told me that I had to send them documentation such as a death certificate, etc., BY FAX MACHINE ONLY!! No PDF files or digital copies via email. FAX ONLY!!! No one in our town has a FAX machine! Not even one! After the person gave me the FAX number I drove half an hour to an office center and they tried to send the documents. After over an hour of the target machine hanging up, they had to close for the evening. So, I went back today and we spent another two hours trying to get the Santander FAX machine to answer. We never got a hook up. Eventually, the person at the counter looked up another FAX number for another division and we sent the documents there just to prove that they had been sent to the company. At least the legal part has been covered. I am now putting copies of everything into envelopes and will be using USPS to send the documents via certified, return receipt mail to the post office boxes listed on their pitiful and ridiculously stupid web site. To say the least, the web site is absolutely useless because no matter what you wind up at the same phone number with no results. What I did learn from my conversation with the person overseas is that although all of the information I supplied, including SS#, DOB, address, point and date of purchase and more, was correct. However, there was now a "co-signer" and the VIN for the vehicle did not match! There is no "co-signer" on the original purchase papers which I have in front of me right now! To add to the confusion the payoff of the vehicle is more than the selling price of my son's vehicle by almost $14K according to the web site from Hell!!!!! WTF!!!!!!???????? You figure it out because I cannot! In addition to a completely failed web system the robotic telephone system is even worse! It keeps spewing forth advertisements and menu choices which run you down various rabbit holes that all loop back to the beginning. Whoever thought this one up is psychotic and should be locked up in a rubber room! I am currently writing letters to the senior officers of the company and I am not holding back by any means. What I will be sending them will make their eye burn! This is indeed the most useless and dishonorable company on the planet! I implore anyone reading this entry to avoid doing business with this clown organization at all costs! Go without if you must but, please, please, PLEASE, DO NOT DO BUSINESS WITH THIS COMPANY! Addendum: You may notice a "reply" from the company below this article. What was submitted is very obviously an automated response by an AI/BOT system. It is very recognizable as such. My response is simple, get a real living breathing and English speaking person to respond or go pound sand!! The number that was provided was just one of the telephone numbers that went to a call center in Southeast Northwest Central Toilet Town India! FORGET IT! NO WAY! If that stupid computer wants any response from me then get Christiana Riley or David McClelland to reach out to me in person and we can have "discussion" about their miserable and very poorly rated corporation! The computer is too stupid to do that and if it was they likely have not the courage or integrity to do so. For the record, the BBB and other organizations, Trust Pilot included, all have hundreds, if not thousands, of complaints and horror stories about this company and their supposed "customer service." Look it up yourself! So, in response to TP for wanting verification, consider this that verification. For the stupid and useless AI/BOT system, go stick your wires in water and get a short! Have those supposed leaders contact me directly if they have any honor whatsoever. If not, well, I've said as much as I car to say. As we used say in the radio communications field, END TRANS!

Horrible website & unable to save payment information! EVERY SINGLE TIME I LOG IN TO MAKE A PAYMENT I HAVE TO RE-ENTER ALL OF MY ACCT INFORMATION! A car I had 6 years ago is still listed on my account - even though it's been sold & that loan was paid off in 2021 - but the inability for Santander to remove this vehicle from my current loan is causing issues! I can't update any contact information & when I called, the representatives don't speak good English at all and can't help!!! VERY FRUSTRATING & I WOULD 100% NOT RECOMMEND them!

I spent an hour on the phone just trying to change my phone number, but since my account number has eight digits. I was told my account wasn't valid, so they locked me out of my account. I spent an hour just trying to talk to someone, even trying to bypass the prompts, to speak to a person to update my phone number. I had all of my login information correct, but they blocked my account. To get help, by the time I talked to a real person, as I was having a meltdown and crying over the phone, someone at their bank got me to a live agent to change my phone number and update and refresh the account that they locked me out of. I reviewed my account number, and I had that number, my login information, and everything was correct in my notes on every payment I make. I've never been late, and I usually pay my bill early. The agent I got ahold of helped me so nicely, and I'm grateful that she helped me. My issue is that there HAS to be a way for folks to be able to call in and talk to a person to update or access their accounts. I shouldn't talk to a customer service agent in tears since they're dealing with enough already. I understand keeping accounts secure, but this whole experience was just so totally insane to me, that I couldn't just talk with someone about what I needed to do, that I tried for a hour to reach a person to update my phone number. Not a single bypass of the menu options let me to a person. The first time I got a person, they didn't talk at all, but the 2nd person I talked to handled everything great. Like I said, I've never made a late payment with them, but if this happens again, I might just skip their payment, and go for a shopping spree. Quit screwing around with folks like this. Stop telling them that their account info is wrong when it isn't. I knew my account information, but I feel like I got gaslit by my own car lender...

What a bunch of scum bags ! At a loan I paid on for 2 years not a single missed payment at 13% truck gets totaled in a accident go to finance thru them again same credit score same 9,000 cash down and now they say 19% fuc*ing pathetic Edit post santander response: apparently they can't read folks same credit score same 9k cash down the reviews tell you everything you know and they feel the need to try to come on here to defend themselves 🤣