Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 288 reviews with 1 star · Clear filters

Michele S.
Jun 13, 2026
This company is the worst !
This company is the worst !! I have had my vehicle paid off since August of 2024 and I have been having problems with getting the lien removed off the title so I cant get a clean title nor sell the vehicle. I have contacted them multiple times and tried to explain this but for one, you cant understand any of their foreign customer service workers, I cant lig in to my account cause its closed, they emailed me and sent a hard copy of supposedly the lien release letter but the DMV will not except it as a verified document because it doesnt have a notarized signature on it. I keep telling them this over and over but the issue is not being resolved so im stuck with a vehicle I cant do anything with . Do not get in bed with this lender, run away and run away fast!!!!!!
Response from Santander Consumer USAJun 15, 2026
Hello Michele! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Tony R.
Jun 12, 2026
I'm old and have had strokes
I'm old and have had strokes. This is too difficult to set up and use. Please contact me by phone 903 285 4013
Response from Santander Consumer USAJun 12, 2026
Hello Tony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review, and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Abigail R.
Jun 11, 2026
Won't let me do less than 1 its been 2…
Won't let me do less than 1 its been 2 months calling this bank and having the dmv send it request for a title state change and they haven't processed it they have mailed emailed and faxed 3 times already nothing has been done when we call they hang up they never answer and they give so much attitude leave u on hold or end up disconnecting I've worked for a bank and this bank is horrible their procedures and policy is mind-boggling
Response from Santander Consumer USAJun 11, 2026
Hello Abigail! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Sandra W.
Jun 9, 2026
There was an incorrect contact…
There was an incorrect contact number.First timer, need help from live person to set up automatic withdrawal.
Response from Santander Consumer USAJun 10, 2026
Hello Sandra! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Dabears
Jun 9, 2026
Really bad service
I have called customer service like 5 times to try to resolve my issue online and they escalate to tech support and I never hear back. You guys gotta do better. I have 2 cars financed with you Update: I also want to mention I called again yesterday and still in the same boat. I have not been able to use the online account since i have had the car (december 2025) My online account shows locked and no one from Santander can access my account. I recently bought another car and still have the same issue. I am not sure what is so hard. They have requested to delete my account so that i can reregister. The support number you call do not have a way to transfer to a tech person or a supervisor. I never get a call back!!!! i am very upset about this.
Response from Santander Consumer USAJun 10, 2026
Hello Dabears! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Sans U.
Jun 9, 2026
Website freakin sucks ass
*Website freakin sucks ass, nothing works and the bot helps you in no way. It's almost as if they want you to have as much trouble as you can so that way you make your payments late and you're f'd. Fix your web interface ff sake.
Response from Santander Consumer USAJun 9, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Please be advised that Santander Consumer USA does not have an app for auto loan customers. Please click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites and access your account anytime. If you are still experiencing issues, Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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AR
Jun 8, 2026
Issues with setting up online account, worthless customer service
I called because in setting up my account it kept saying my account already exists with my email. Person on the phone did do anything for me. I ended up using my work email which I'm not happy that I had to do that.
Response from Santander Consumer USAJun 8, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Louis C.
Jun 6, 2026
I tried like 12 times to register my…
I tried like 12 times to register my account. It sent me a code to my email. My text message and it would not accept it no matter what I did 12 times. This is a YOU problem and a bad company if you can’t do simple things that you make mandatory. IFelixYou
Response from Santander Consumer USAJun 8, 2026
Hello Louis! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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