Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

Showing 288 reviews with 1 star · Clear filters

Jennifer M.
Jun 30, 2026
Wow…Total Robbery
Wow…. How do you give No Stars. These people are bullies and fraudulent. After 7 years of car notes they tried to say I owed them 788.36 cent. No way to speak with anyone that speaks half decent English. No available supervisors. Stay away. I’m literally going to have to pay to sue them just to break even. Sad.. I had a few deferred payments, but in March,2026 I spoke with a representative that assured me if I paid 3,000 dollars and make all payments to July car world be paid off. I did that. Every month I called to ensure, I was constantly lied to until the last payment I made 06/25/26 Now there are other payments. I am disabled and have went without necessities to honor my commitment to Santander. I feel used and robbed .
Response from Santander Consumer USAJun 30, 2026
Hello Jennifer! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Andrea
Jun 29, 2026
I contacted this company trying to…
I contacted this company trying to clear up a title issue and can not reach a human being. These crooks are listed as a lien holder on a vehicle I paid off though another financing company and I hold a clean title, but am being told they have a lien on the vehicle. I purchased in 2020 and paid off in 2025. Beyond irratated and annoyed.
Response from Santander Consumer USAJun 30, 2026
Hello, Andrea! Thank you for taking the time to share your feedback. We're sorry to hear about your experience, as this isn't the level of service we want for our customers. Trustpilot has sent you an email requesting additional information. At your earliest convenience, please review your inbox and respond, or contact our Titles Department directly at 800-526-0157 so we can look into your concerns and assist you further. We appreciate the opportunity to help and hope you have a great day!
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Birva D.
Jun 29, 2026
Worst site I’ve seen
Worst site I’ve seen. Needs a good developer who built it fine. This site isnt working at all and not at all user friendly.
Response from Santander Consumer USAJun 30, 2026
Hello, Birva! Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations, as that's never what we want for our customers. Trustpilot has sent you an email requesting some additional information. When you have a chance, please review your inbox and respond, or feel free to contact us directly at 888-222-4227. We appreciate the opportunity to look into your concerns and hope to assist you further. Have a great day!
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Sanjay S.
Jun 28, 2026
nothing works
no code acceptance system sucks
Response from Santander Consumer USAJun 29, 2026
Hello Sanjay! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Tris M.
Jun 28, 2026
Will not let me sign in
Will not let me sign in. When I can sign in I need to verify. I get the code. But then I cant sign in because it won't load and the website crashes. Do better
Response from Santander Consumer USAJun 29, 2026
Hello Tris! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Reggie
Jun 27, 2026
This will not let me log into my…
This will not let me log into my account even after I setup username and password
Response from Santander Consumer USAJun 29, 2026
Hello Reggie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Soe S.
Jun 26, 2026
If there was an option of zero I would…
If there was an option of zero I would use it. However 1 stands as the only one thing they did right was to make sure they received their payment on time. Customer service terrible I have been with them for over a year not even a single day i spoke with a human being over the phone. I waited as I was put on hold for 30mins once I was 1st in line they ended the call. First time that happened I thought maybe it was a mistake . I re dial the number again and same thing happened and they waited for 30mins once I was the first in line they ended the call I kept on trying trying and same thing happens. I never missed the payment however I see a pass due on my account that i missed the payment which has never happened before. I tried to call nothing happened and a chat agent tells me that I owe the amount of money due to paperwork and stuffs. Owing and paying the money was not my problem. My problem is I thought I was done with this company and paid off everything and tried to call them to close my account but no one answered. Very frustrating customer service . If you ever need anything you won’t get it immediately they will drag your time and waste it for no reason.They send texts of acknowledgment 2-3weeks later when they receive the payment. They are not up to date very unorganized.
Response from Santander Consumer USAJun 26, 2026
Hello Soe! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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michael
Jun 22, 2026
Heartless Company
I have become ill and unable to work, so seeking disability to help. I have tried to speak with Santander to work my payment issues out, but have refused to aid me with my financial difficulties. They are heartless. I am disgusted with this company. They can have the car back.
Response from Santander Consumer USAJun 24, 2026
Hello Michael! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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