SANS MATINReviews of sansmatin.com

I looked at the SANS MATIN website because the company was recommended by Memara. The website was clear, ordering was straightforward, and my trainers arrived well packaged. I will buy from them again

I ordered a pair of shoes that I knew were going to be uncomfortable immediately - they are very high at the back of the heel. I swiftly went through the returns process but we are now into week 3 and no sign of my money. I even had to pay an extra £2.50 to make the return. Be warned about buying from this retailer!

I purchased 4 pairs of trainers from this company on 04/10/2024, cost £591.60. I kept 1 pair and swiftly returned the unsuitable 3. No refund forthcoming. I was told that this company apparently operate an ‘up to 14 working days’ refund policy. It is working day 15 now, as I write this, and no sign of the £454.25 refund. The trainers themselves are nice, and I have no issues with the product. I feel compelled to highlight this issue, as I would not wish others to fall foul of this..

I've just ordered my third pair of Sans Matins trainers. They are the most comfortable trainers I've ever had, they are beautiful as well! I should know, I've had only trainers for years because of neuromas, spurs and arthritis on both feet. I have found your trainers are soft but strong, keep my feet healthy and beautiful too. Everybody compliments them and the company ethos appeals to me. Well done and thank you.

The inside heel of the shoes wore out within 8 months. I emailed a photo on a Sunday, and received a reply the same day. They asked for a photo of the batch number, which I sent. The replacement shoes arrived on Tuesday. Fantastic customer service.

I'm sure the shoes are lovely for those people who find them a good fit. I did not, and chose to return them. Received an email saying my returns had been received on 7th August. It's now the 29th August and still no refund, despite my chasing multiple times. Shocking service. DO NOT USE.

Incredibly comfortable, beautifully styled flatform shoes. Very soft leather, with cool details. I love them! All sent really quickly in gorgeous packaging. What a treat! 🥰 Will definitely save up for another pair.

Shopping and customer service experience was great and the shoes looked beautiful when they arrived. Owned and worn them for a few months now. They are soooooo comfortable and I always get lots of compliments. So happy I bought these shoes and will definitely go back for another pair when (actually if!!) they ever need replacing.