SanricoReviews of sanrico.com

My experience was so grate. The relation with Sanrico was # 1

exceptional customer service. I had ordered a product not knowing that a special adapter was needed. Sanrico bent over backwards to locate one and provided me with a 50% discount.

Thank you for your recent response, I’m writing this a a review because it’s important for anyone who is thinking of purchasing anything from you to be very aware of how you answer legitimate claims, firstly you have claimed that I misused the drill (that would never fail), I was drilling into aluminium! The drill did not break (as you saw in the photo it twisted out of shape. Secondly you give a 15 day money back guarantee from time of purchase, really 15 days? Why bother you know no one will have time use you products and when they fail have them sent back. Thirdly (after asking for replacement sets you accuse me of being dishonest! Fourthly you never offered me a refund, (which you say you did) I have all the emails! Your company is deceptive and does not honour anything they advertise especially any integrity as a business! You should be ashamed of what you do and say. I can only speak about my experience so I hope no one else has to be humiliated like you have made me feel.

The folks at Sanrico have been very helpful! When an order seemed to disappear - after a slight hiccup, they investigated and then re-sent the order, which has now been delivered. The items themselves are of good quality; and will be very useful. I am impressed with their friendliness; and willingness to assist at every stage. More than happy and will definitely deal with them again.

Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate that they will send out a new after I write a review. New item supposedly sent again. I have not received tracking information after multiple requests. Beware that you can purchase exact same item at $30 cheaper on Amazon or eBay. Do your research!

There was a problem of my order being completed and confirmed. I brought it to their attention. The next day I was able to enter my order and check out with no problem.

Sanrico is one of the few companies the actually responds quickly to questions an corrections and strives to make things right.

I would like to thank the company for the way they dealt with a mistake on my end. Typing error of my address. They were very quick in correcting it and order is on its way.