SanricoReviews of sanrico.com

Bought plans. Look ok but hyperlinks to materials do not work. Customer service is non existent. I would pass on this. You pay a premium but service stinks.

I made a shipping information error. Sanrico were able to react quickly to make my requested change and saved me any problems Thank You Three weeks later. Original order?? never arrived and when I asked for a tracking number they sent another one which did arrive. The same product offered through different on line vendors is available at half the price. I should have checked before ordering. Beware. .

Best customer service ever, would only buy from Sanrico in the future and it’s because of their customer service. Excellent, excellent.

This was my first and last time in ordering from SANRICO (Tools)!! I purchased an expensive item from SANRICO, and when I received it (after weeks and weeks), it wasn't quite what I expected. So, I wrote an email to them to start a return process (They have 15 day return policy, from delivery date.). In fact, I wrote 3-THREE*EMAILS!! All with NO*RESPONSE!! SANRICO claims a US address. But, my package came from way overseas, which explains why it took so very long. I DO*NOT*RECOMMEND* SANRICO !!! --DT. Seattle, WA

Item was shipped right away but USPS was a little slow in delivery. SANRICO had excellent customer service in responding to my emails and helping track my order. I highly recommend them as a small business that you can depend on.

Willing and able to assist, no questions asked!

Just bought some router bits from Sanrico and I am quite impressed with their customer service. They obviously put the customer first. I received my tools in just under a week exceeding their timeline for delivery. I’m quite satisfied with the tools that I bought. I will definitely do business with them again (they have some very cool tools).

Horrible company. They have a product called BOXACY. I though it was for an actual wooden box, but they instead emailed me with a link to download instructions on how to build it myself. So my fault for being confused about the images. But I never clicked that link to download it. Once I realized it wasn't a physical box, I immediately emailed them for a refund as they can tell I never downloaded their instructions. Instead, they refused to respond to multiple emails, and wanted to just keep my money. Horrible behavior. As a company, if you know someone mistakenly purchased something, but never downloaded/used it, then you should issue a refund. It's no cost to do that.