Nigel F.
Poor communication but reasonable turn around of 4TB SN850X
Over the years I have bought a good number of these drives for two PCs. They had a good balance of performance and a 5-year warranty. Back before the AI-caused RAM price crash you could get a 4tB version for £219 currently ~£500. Sandisk have taken over the WD drives division. In the past I had always found WD support to be good. I contacted Sandisk support by phone and they went through various checks most of which I had completed before calling them, to save time. I put in the RMA request. Within a week I had an RMA raised and the drive was picked up. Obviously I would have preferred a speedier response. Fortunately I was in the position that this was not my system drive. I was able to mount my local Acronis True Image backup and access any files I needed from there. I knew that the drive was being replaced when I received a UPS delivery notification. Of course I had received no further direct communication from Sandisk. A month later and the status of the request is still showing as processing. I received a brand new replacement NVMe drive which is in place and working as expected. Total turnaround time was 3 weeks.




