SandiskReviews of sandisk.com

I bought a 2 pack, USB flash drives that (allegedly) were password protected. I have used this type item from many vendors for years. These were just flash drives with an 'Install SanDisk Software' icon. I clicked it thinking (like the other 15 I've used in my life) it would walk through the set up, make a password and a quick intro. Apparently with SanDisk this is not the case. I was sent to a website with 8 different software downloads. OK, which of the 8 is for this SPECIFIC product/ IDK, and neither did the website. OK, I read the info, the only one that mentioned the specific item I bought was actually a recover download. Don't need it because I am unable to use your product. Next I attempted their Chat to be sent to an equally unclear YouTube site. So I sent an email. AN auto reply said we'' get back to you in 48 hours. A few hours later I was informed via email that "A support account has been created for you". Wow, I had a SIMPLE QUESTION, what software is needed for your product that I purchased. I am an hour of wasted time into this and these people think I want or need or am willing to make ANOTHER useless account at a company I will interact with 1 time every 10 or 20 years? I did not nor will it ever happen. I will return this opened package (items unused) to Amazon. Luckily SanDIsk does not need me nor do I need them. I tidbit of actually acting like you had any respect for my time would have gotten this company a customer but apparently they can not be bothered. Great work SanDIsk, I couldn't help notice how low your customer reviews are. Keep up the incompetent work. Update 7/29, SanDIsk answered me from a non-monitored email so I could not reply. The person said, the software is on the drive and does not have to be downloaded. Really? I have been using computers for 30 years. I can actually open the 3 files on the usb drive and check everything to determine the software IS NOT ON THE DRIVE. If I cared I could actually start this process again. I could waste more of my time to get to a place that I am unable to get help or even discuss the problem electronically. Nothing like a company that respects their customers on a level like a dogs poop. DO NOT BUY ANYTHING FROM THESE BOZOS!!!!!!!!!!!!!!!!!!

do not ever rely on their storage if you don't want to loose it all

USA: Today is 7/4/2025 and since 6/12/2025 I've been told that they were just waiting for a printing label? My Advanced RMA was approved, I paid for it, and the replacement is not shipped, and MSI is not responding to a new support ticket I created with the question of shipping date. Because I paid fees and did not receive product, I will initiate a credit card charge back and file complaints with FTC/AG so others understand about their support execution.

Bought an 8tb ssd, brand new two weeks later has a fault, the clocking on it was 4-6 times powered and less than 20min time powered. For an item which is £700, I thought sandisk will take this seriously, I sent it off for a repair which took two weeks they sent a brand new one back via UPS. The tracking number a few days before arriving showed the package had unpaid fees of £70 I contacted the support team they said we’ll sort it out, you don’t need to pay. UPS tries to deliver 3 times and each time they said the fee hasn’t been paid so will return tomorrow, each try I contacted customer service which “urgently” is try to resolve this. On the final day I pay the UPS fee as I needed the item and Sandisk said they would refund me. It’s now been 2 months with 15 emails back and forth “ we are trying to contact ups and get this resolved” Absolute joke, they have a transaction number receipt and everything needed to show I paid this fee and was promised a refund. I work in a tech shop and will never be recommending these products or even company to another soul.

this the worst company I have dealt with. in 2025 ordered 2 sd cards 77 pounds, cards did not arrive 14 days later, got in touch get email cards lost a depot, a month later still waiting, even better no refund until they find the 2 sd cards, in touch with them "still looking into it" can I have a refund ? no is the answer Is this theft ? pay for goods I don't get and they won't give me my money back, also can I change them instrest? do not go near this company. Update from Scamdisk, 2 hours after Trustpilot uploaded I got a email offering me my money buckeyes but even then there is a catch it will take 10 days to get my money back, again thank you Scamdisk. And thank you Trustpilot you fro a good service keep it up

Basically ordered two 512gb usb duel drive usb and usb c and recieved a duel usb 258 gb apple one which i dont own anything apple. First off they Basically accused me of is that all that was in the packaging that arrived then they needed ten days to investigate they then asked did I want a refund or replacement I said replacement and they just refunded me instead. Then got another response when I contacted them again saying that they can't send replacements from the same person who early contacted me saying did I want replacement or a refund. Now there prices have went up they have give me a 20 percent voucher which still dos not bring the prices down to what I would of originally paid for. Definitely do not use bunch of fraudsters.

Had to return an unused sd card. Sandisk have had it for 3 weeks so far and no refund!, customer service is shocking, it's been escalated twice, apparently there working as fast as possible! DO NOT USE SANDISK

Warning! This company wants your email address and gives you a $50 voucher in return but it doesn’t work in their shop. No answer via e-mail and bad support via chat! Criticism on social media is avoided by making people unrecognizable or invisible. You should be ashamed of yourselves, SanDisk. Potential new customers are being deceived here.