Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
sandarthome.com
Website
sandarthome.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
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The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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J'ai commandé il y a plus de deux semaines et je n'ai aucune nouvelle. J'ai bien reçu un sms une fois ma commande effectuée mais depuis plus rien. J'ai envoyé un mail au service contact pour savoir si je recevrais le tout pour Noël (j'avais notamment acheté un pack Noël donc je pensais vraiment l'avoir pour Noël) aucune nouvelle non plus malgré le mail. Donc j'attends en espérant ne pas m'être faite arnaquée
EDIT: commande reçue après avoir reçue un mail. Le produit est ok c'est bien je suis contente. Un meilleur suivi mail, juste un petit mail pour dire que c'est en cours ou autre pourrait rassurer.
Response from Sand Art HomeMar 2, 2026
Bonjour Héloïse,
Merci pour votre message et pour la mise à jour de votre avis.
Nous comprenons parfaitement votre inquiétude au moment de l’attente, surtout lorsqu’il s’agit d’un cadeau de Noël.
Concernant le suivi, nous n’avons pas pu envoyer les notifications de tracking par email car aucune adresse email valide n’était associée à la commande. C’est la raison pour laquelle vous n’avez pas reçu les mises à jour habituelles.
Nous sommes toutefois heureux que votre commande soit arrivée dans les délais annoncés et surtout que le produit vous plaise.
Nous prenons également en compte votre remarque concernant le suivi par email afin d’améliorer encore notre communication à l’avenir.
Merci pour votre confiance et votre retour.
GA
Gazelle
It all worked out but….
Tracking showed package was being returned to sender. I contacted SandArt, I confirmed the address was correct. The item was resent and received before Christmas.
This seems to be a common issue , yet the SandArt still used the same freight company.
Overall, it’s a decent product, a bit over priced, and the added angst about it arriving on time leaves me with a 2 star
experience.
Response from Sand Art HomeMar 2, 2026
Hi Gazelle,
Thank you for your feedback.
We are truly sorry for the inconvenience you experienced during the shipping process, although we are glad everything was resolved in time and that you received your order before Christmas.
In this case, the initial shipment was returned because the product was damaged during transit by the logistics company, which prevented it from being delivered. As soon as we were notified, we arranged for it to be resent.
As mentioned in our email exchange, we worked to resolve this as quickly as possible, and we sincerely hope you are now enjoying your Sand Art.
Thank you again for your patience and for giving us the opportunity to make it right.
KA
Karen
Poor customer service and faulty quality of art
I bought the large wall hanging art piece and paid $500 for the piece. It was shipped and packaged well. The sand was falling too fast so I used the syringe and followed the instructions to add more air. I then noticed leakage and wood damage on the art frame with sand leaking on my floor. I contacted the company (Emma C.) numerous times and was told to put silicone in the hole to stop it from leaking and that was all they could do for me since it was past the 30 day refund policy. I have had the art piece for 2 months. I expected the company to stand behind their product and I was very wrong. I am very disappointed and would not buy from this company again. Do not waste your money on this company.
Response from Sand Art HomeOct 27, 2025
Hi Karen,
Thank you for your feedback. We’re genuinely sorry to hear you’re disappointed, though we want to clarify that we assisted you at every step — responding promptly, offering a working solution, and clearly explaining that the issue was resolvable with minimal effort.
Your piece arrived in perfect condition and was used daily for over two months before reporting any problem. As it was well beyond our stated warranty and return period, a full replacement wasn’t possible. Still, we tried to help and even offered a generous discount on a new piece as compensation.
We always aim to support our customers fairly, but we also need to follow policies to ensure sustainability as a small business.
JP
JOHN P.
needles…
It took too long to get the needles here. They shipped from Korea which is ridiculous.
Response from Sand Art HomeOct 27, 2025
Hi John,
Thank you for your feedback. We're sorry for the delay with your order. Please note that shipping individual injectors can take a few extra days due to logistics regulations and carrier restrictions, especially for items like syringes and needles.
However, we would like to clarify that we do not ship from Korea — this is incorrect. All our packages are processed through our logistics partners and may pass through different international hubs, which could cause some confusion in the tracking details.
That said, we’re glad to see that your product was successfully delivered just a few days later, and we truly appreciate your patience. If there’s anything else we can help with, we’re here for you.
PB
Pamela B.
I thought the art piece was bigger !
I thought the art piece was bigger !! It looked bigger in your ads !! And it was more expensive !!! I emailed customer service on how to return it with no answer or response at all ?!?
Will never purchase anything again ?!?
Response from Sand Art HomeOct 26, 2025
Hi Pamela,
We’re very sorry to hear about your experience. However, we want to clarify that the exact measurements of each Sand Art piece are clearly specified on our website and product pages to help our customers make informed decisions.
Regarding your return: we did in fact respond to your email and provided instructions for returning the product as requested. If you have any further questions or need additional assistance, please feel free to contact us again — we’re always here to help.
We genuinely hope you’ll reconsider, as we work hard to offer a unique handcrafted product and support our customers as best we can. 💛
LL
Laura L.
Zero Transparency on Website
Wanting to support a small business and get a quality product for a gift, Sand Art at Home was chosen. More money was spent in order to achieve these goals versus purchasing the sand art I found locally and online.
Minus 1 star: The actual round sand art piece is a rubber rimmed frame. The bottom, unfortunately, is a molded plastic. The website is misleading and not transparent. There is not any information on what materials are being used to make the product (states, "made with premium materials"). We try to minimize our plastic consumption. If I had known the item would be made with 100% plastic then I would not of purchased it. For the premium price I was expecting the item to be made with glass, metal, wood, etc.
Minus 2 stars: The item also does not note where the item is shipped from or where the company is located. The item took longer than expected to arrive and the tracking was very nondescript(i.e. leaving warehouse, arriving at airport, cleared customs with no indication of location). It was a shock to see that the item was making its way through customs. Customs where? Airport where? No clue. The tracking had zero information other than that. If I had known that the item was coming from another country I would not of ordered it in order to have a timely delivery. Diving into the company I cannot come up with any location other than another review saying they made a return to Spain.
The items were packaged in a plastic envelope(I can see how the larger items would get damaged) and the two boxes were taped together. TAPED. Ripping the tape off destroys the boxes that were supposed to be gifted.
All together not the best experience from a retailer. Disappointing considering the actual sand portion is beautiful. If I had taken some time to think and research more then I would not of purchased from this retailer.
Response from Sand Art HomeJan 15, 2025
Hi Laura,
Thank you for sharing your thoughts and feedback. We sincerely apologize for the aspects of your experience that did not meet your expectations, and we truly value your honesty as it helps us improve.
Regarding the materials, we do indicate that our original Sand Art pieces are made with high-quality plastic to ensure durability and functionality. However, we also offer a premium wood-framed option, which may have been more aligned with your preferences. We’ll take your feedback into account to make our materials more explicitly stated on the product pages.
On the shipping process, we regret that the tracking information was not clear. While it is designed to show real-time updates, it appears the information may not have been updated accurately. We encourage our customers to contact us with any concerns, and we are always happy to assist in providing clarity about an order’s location. Your feedback will be used to work on improving our tracking process.
We understand that the packaging caused disappointment as well, and we will review how we can improve the presentation and sturdiness of our gift-ready boxes in transit.
Despite these challenges, we hope that you enjoy the beauty of your Sand Art piece. Thank you again for supporting a small business like ours—we take your feedback to heart and will use it to make positive changes.
DC
Dean C.
Better be psychic...
We bought a large wall piece and it didn't come with an injector. Over time the water level dropped due to evaporation and it needed to be topped up.
Went to their site and bought an injector pack. It didn't come. Wrote to them to advise I was still waiting, and that I couldn't source an appropriate size here in Australia, so they sent out another one.
Didn't come.
Was advised that it may be due to customs in Australia (fair enough not their fault) so Emma advised to purchase another piece and she would credit the money paid for injector pack to it and throw in an injector pack.
OK, did that and purchased another piece.
It came and when I went to use the injector it was far too small for the original piece, being suited only for the smaller piece that it just came with.
Wrote back and said the injector was too small for the original piece and was told I never mentioned it was for a large piece. Pretty much, not interested, goodbye.
1. On the website there is only one choice of injector pack size. which is what I bought. Nowhere in the store page, FAQS etc is there any mention of a different injector needed for the large art.
2. In all the correspondence not once did she ask what art piece we had! Instead she turned it on us, as though we are supposed to know that there is a different injector needed!
Just not good enough for what we paid and to end it with "well you never said" (despite you never asking?!) and sort it out yourself is not good enough. Feel completely scammed into buying another piece that we didn't want or need now and with a very bad taste in our mouths. Never again.
Response from Sand Art HomeSep 15, 2024
Hi Dean,
Thank you for sharing your experience. We are sorry to hear that you were not satisfied with your purchase, and we would like to clarify the details of this situation.
When you purchased the standard injector pack, we had issues with the delivery due to customs restrictions in Australia, which are beyond our control. After that, we sent a second pack that was also held up in customs due to the country's strict regulations. We apologized for these inconveniences, and to avoid further problems, we offered to send you a Sand Art piece with a discount equivalent to the injector pack price, including the injector inside the box to bypass any customs issues.
Unfortunately, the injector included was the standard size you initially purchased, which is suitable for most of our pieces. On our website, we clearly indicate which products require a standard injector and which require a larger one. At no point did you mention that you needed the larger injector for a bigger piece, and we had no way of knowing this. Therefore, we sent the injector that matched your original purchase.
We apologize if this was not clear in our communication and understand your frustration. We want to ensure our customers have a good experience with us, and we encourage you to review the specifications on our website for future reference.
If there is anything else we can assist you with, please do not hesitate to contact us at [email protected].
Thank you for your understanding.
