Sand Art is a premier online destination for exquisite home decor and relaxation products that surprise and delight your guests. Since 1970, we have been crafting unique Sand Arts, starting our journey by selling in brick-and-mortar stores before expanding to the online marketplace. Our curated collection features stylish and distinctive pieces designed to transform any space into a haven of elegance and tranquility. We are committed to quality, craftsmanship, and customer satisfaction, providing a seamless shopping experience and exceptional service. Discover the perfect pieces to elevate your home.
Sand Art Home (sandarthome.com) has 190 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
sandarthome.com
Website
sandarthome.com
Category
Decoration & Interior
Listed on Five Star Index
2026
About these reviews
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The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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Leider unterirdischer Service. Meine Lieferung kommt seit mehreren Wochen nicht, auf Mails von mir wird nicht reagiert oder mit einer KI generierten Mail, die nicht auf meine Rückfragen antwortet. Kann ich auf keinen Fall empfehlen.
Response from Sand Art HomeMar 3, 2026
Hallo Mareike.
Es tut uns leid, dass Sie diese Erfahrung so empfunden haben.
Wir haben Sie mehrfach darüber informiert, dass es bei Ihrer Sendung zu Verzögerungen aufgrund eines Zustellfehlers durch Hermes gekommen ist. Leider sind solche Fehler beim Versanddienstleister nicht in unserer direkten Kontrolle.
Wir haben Sie während des gesamten Prozesses unterstützt und auf Ihre Nachrichten geantwortet. Gerade in der Vorweihnachtszeit kommt es bei Logistikunternehmen leider häufiger zu Problemen und Verzögerungen.
Umso mehr freuen wir uns, dass Ihre Bestellung letztendlich rechtzeitig vor Weihnachten angekommen ist. Für die entstandenen Unannehmlichkeiten bitten wir nochmals aufrichtig um Entschuldigung.
GL
Gillian L.
Sand Art at Home are a scam
Orderd well in time for Xmas but no item delivered and unable to track the item with the info provided. Email exchange stopped after I placed the order but they were bombarding me with emails when I was considering buying. Item finally arrived 4 days after Xmas. Damaged packaging and no response to emails until I advise them of a re charge to my Barclaycard. I asked multiple times for a refund but to no avail. I question the reviews on their website as they are locked and one is unable to write a review where the others are posted. Finally get a response from Emma C asking me to send photos of the damaged package, this one done immediately only to receive an email from Alex A who advised I hadnt done what I had been asked to do in sending the photos Avoid them at all costs. They advise they dispatched my item on the 12th Dec in line with their delivery promise but then emailed me on the 22nd Dec to say my item was finished being hand crafted and was on its way to me. Well, goodness only knows what they sent on the 12th, it can't of been the Christmas present I orderd as that was only finished being 'handcrafted' on the 22nd apparently. They're a joke and I don't think they even know themselves where their orders are. Just take your money and end of. Sand Art have emailed me about my review but I am not removing it. I want everyone to know about them and also to readers... scroll down and read 136 reviews ... lots of customers have had the same issues. Not even sure humans exist. Lots of repetitive emails looking a bit AI style
KA
Karin
Customer Service doesn’t exist
Customer Service doesn’t exist. There’s no number to contact them. When you send an email your answer never gets answered. More like a robot service. I am on my 4th email and still can’t get any acknowledgment that my shipment was shipped. Despite the fact that they have no problem taking your money. All I get is a thank you for contacting us……
Response from Sand Art HomeMar 2, 2026
Hi Karin,
Thank you for your review
We understand that the holiday period can create understandable nervousness, especially when waiting for a gift. However, your order was delivered before Christmas and within the delivery timeframe indicated on our website.
We also responded to your emails in due course and in the order they were received. During the Christmas season, we experienced a very high volume of inquiries, and while responses may not have been immediate, every customer was answered as quickly as possible.
Our customer support is handled by real team members via email. We appreciate your patience during a very busy time of year and are glad your order arrived within the expected timeframe.
YE
Yellowcat
Money paid, no product and no communication from Sand Art Home.
Still waiting for a reply from the company regarding my order placed a month ago. There was an expected time frame of two weeks to have it shipped to my home in time for Christmas. One month later, no sand art, no Christmas gifts. Several Emails and messages on social media requesting information as to when they might arrive are going unanswered. They were quick to answer when I was shopping and placing my order but have suddenly gone silent. Their "tracking" on the website is a joke and does not even move, stays in the same spot for a week. The sketchy "shipping company" SpeedX (?) is worse. Their tracking is the same, no movement. In contacting "SpeedX" tonight via chat the shipper says the label has been created but they do not have the package yet!! So much for getting it by Christmas. Steer clear of this company, nothing but a headache.
UPDATE: We received the products 12/21, in time for Christmas. They were as described although the small round one is kind of a let down as it always ends up in the same pattern. Sand with a straight line on the bottom, bubbles at the top of the frame. They did get it to us just in time but their communication is severely lacking. No way to properly track it and they will offer no information on it's where abouts or ETA to your home. Will just tell you its with the shipper and out of their hands. Be aware that (I believe) you are always dealing with Bots or AI and never communicating with a live person. No phone number for the company so no way to get in touch other than social media messages or e mail. (Which they will block you on social media if you dare to complain.) Also, again I believe, when you order it your order will come straight from China therefore the reason for the lengthy delay in getting it. Just be aware.
Response from Sand Art HomeMar 2, 2026
Hi Yellowcat,
Thank you for your detailed review.
We are truly sorry for the frustration you experienced during the shipping process, but we are very glad your order arrived in time for Christmas. That was always our goal, and we are happy it made it before the holidays.
We want to clarify that we do not use bots for customer service. All responses are handled by real members of our team. During the holiday period we experienced an unusually high volume of orders and messages, and we replied to customers in the order they were received. We understand that this may have felt slow, and we sincerely apologize for that.
In your case, the delay was related to the logistics company. We explained this in detail at the time. While tracking updates can sometimes appear static for several days, especially during peak season, your order ultimately arrived within the delivery timeframe stated on our website.
We appreciate your feedback about the smaller frame’s flow pattern. Sand behavior can vary depending on air balance, and if you would like assistance adjusting it for more variation, we would be happy to guide you.
Thank you again for your patience and for giving our product a chance. We truly hope it brings enjoyment despite the earlier concerns.
CN
cindy N.
This company is full of crap
This company is full of crap. Ordered 2 of these, arrived with no frames on them thus no hole to add or retract air. Exchanged multiple emails with someone named "Emily" and if I wanted to return she provided me with a "home address in Peoples Republic of China." Which means I would pay return, insurance and customs. No way! I threatened to notify the FTC and dispute my credit card charge. She did refund me $30 which no way covered purchase price. So please BEWARE, this so called company does NOT adhere to their customer satisfaction guarantee. Plus my invoice states I was to receive 2 maintenance packs at a value of $30.00, which were NOT included in my order.
Response from Sand Art HomeMar 2, 2026
Hi Cindy,
Thank you for your review.
We believe there may be some confusion. After carefully checking our system, we do not have any order under your name and no record of any email communication with you. We also do not have anyone named Emily on our customer support team.
Additionally, our return address is not in China. We do not provide a personal home address in China for returns as described in your review.
We kindly ask you to verify where the purchase was made, as it may have been through a different seller or website. If you can provide an order number, we will gladly investigate further and assist you.
KE
kevin
Purchased two and paid for the top up…
Purchased two and paid for the top up liquid £12 and £14 for the maintenance pack which was a simple poor quality syringe. Total rip off, wont buy again or recommend.
Response from Sand Art HomeMar 2, 2026
Hi Kevin,
Thank you for sharing your opinion
The maintenance pack and refill liquid are exactly as shown in the photos and described on our website. We always aim to be transparent so customers know precisely what they are purchasing.
Our pricing is carefully calculated and aligned with applicable regulations, logistics costs, and safety requirements for shipping these specific items. We work hard to keep prices as fair and adjusted as possible while complying with all established standards.
We are sorry that the product did not meet your expectations and we appreciate your feedback.
JE
Jeppe
No communication - but did get my item
Placed an order a week ago and money was taken from my bank account same day. No order confirmation or anything else received yet... hope for the best. Things can only improve from here.
Update 20th of november - I got my order :)
Response from Sand Art HomeNov 24, 2025
Hi Jeppe! Thanks for your update—we’re happy to hear your order arrived safely! 😊
The reason you didn’t receive any confirmation emails is because no email address was provided with your order. That’s why we weren’t able to send tracking updates either.
We truly hope you’re enjoying your Sand Art piece now that it has arrived. If so, we’d really appreciate it if you could consider updating your rating. It means a lot to small businesses like ours. 💛
We’re always here if you need anything else!
SH
Sandy H.
it is just a pile of sand that floats…
it is just a pile of sand that floats down and is not pretty at all
Response from Sand Art HomeNov 24, 2025
Hi Sandy, thank you for your feedback. We’re truly sorry to hear that the piece didn’t meet your expectations. Our sand art is handcrafted to create ever-changing landscapes with each turn, and while most customers find the movement calming and beautiful, we understand it may not be for everyone. If you'd like help adjusting the flow or exploring other designs, we’d be happy to assist—feel free to reach out to our support team directly. Your satisfaction matters to us.
