Sandals ResortsReviews of sandals.com

My fiancee and I have been planning our destination wedding for months and opted to pay for over 2K in wedding amenities to make our occasion special. Unfortunately for us Corona virus has been classified as a global pandemic and as a result we are very apprehensive to travel outside of the US at this time due to the potential of virus transmission, flight cancellations and potential of being stranded in Jamaica. The United States Government has advised suspension of discretionary travel so we made plans to reschedule the vacation for later date and instead marry in the states; thus negating the need for the wedding amenities at Sandals. That said we contacted Sandals on two separate occasions to discuss our refund or receipt of credit that could be used towards the rescheduled vacation and was told that the $ paid was non-refundable. I find this absolutely unacceptable and will use every avenue at my disposal to expose Sandals for its blatant disregard to doing what is in the best interest of its customers to ensure their safety. I simply want a more reasonable response from Sandals in understanding this is a pandemic situation and therefore standard polices and procedures should not apply.

Definately not 5* and not luxurious. This Halcyon, The Grande and La Toc in St Lucia are all very dated and in desperate need of updating. Please do not go expecting it to be brilliant as you will be disappointed .They used to be the "Company" to go to for 5* now they are the ones to avoid. 3 * at best and should be advertised and priced on 3*.

We were looking to book a 1 week stay at a a Caribbean resort and my partner reached out to Sandals La Toc, in San Lucia. During our three-way discussion with the telephone sales agent we discussed the room possibilities. We told the sales agent that required two bathrooms. The sales agent told us that if we would upgrade from the room we were discussing to a Villa with a "soaking tub", Butler Service, and would have two baths (our major requirement). We spent the extra monies and booked the Villa, as the second bath was that important, and we ended our search for a place to spend that week. When we arrived at Sandals La Toc in San Lucia, not only did the Villa not have two baths but we were were told that none of the Villas on that property were configured with two baths. They said there "must have been a mistake". The Villa itself was a two story accommodation with a small living area configured on the upper level and a regular room on the lower one. The "soaking tub" was a regular bathtub surrounding by a shower curtain located on the deck of the lower level, which if one were to use it without enclosing themselves with the curtain, they would be visible from the decks of the other rooms 100 feet away. The La Toc handlers then said they were going to move us to a Villa on another property on the island that would have two baths and not to unpack. For three days we were being told that "we're waiting for an answer", after which we were told the Property Manager would reach out to us. After the fourth day, after hearing from no one, we unpacked. For the remainder of the time no one from Sandals broached the subject of moving with us again. After returning from the holiday, which was made even more miserable by my slipping and falling down the marble tiled staircase that lead to the lower level made wet by the condensation dripping from the walls and ceilings throughout the villa. This was created by deck doors being left opened (for the sea air) and with the AC set on 70 degrees F and humidity coming in from the outside. I decline to see a local island doctor but did see the "nurse" who did nothing but have me write an incident report and sign it. I reached out to Sandals with this same narrative reiterating that we would have never confirmed the booking had we not be told that we would have two bathrooms and I suggested that they listen to the recorded booking call to substantiate what I had told them. I requested a refund amounting to what we had paid for the Villa package and what we would have paid for one of their luxury rooms Sandals, to their credit, did investigate and located the booking recording. They went through the recorded conversation and confirmed that, yes, the recording confirms that their agent had made "a terrible mistake* when she told us that we would have two bathrooms. Sandals replied further, however, that since we had never committed to a luxury room and only discussed room types before the booking that they could not assume that we would have booked the luxury room. As a consolation, they offered me 30,000 Sandals points ($950.00 Value they claimed) to be used for a future stay.. I replied that I didn't want the points as the possibility of our staying at another Sandals was remote and asked that they issue a credit to the bank card that I used in the booking. I pointed out that the end result was that we were fraudulently talked into paying over $10,000 package that nowhere fit the description we we given by their agent. I reemphasized that their agent had obtained our booking by erroneously stating that the Villa had two bathrooms. That had she accurately informed us that there were no accommodations on the property configured with two bathrooms, we would have continued our search and identified a hotel other than Sandals that could meet our requirements. Sandals has refused. I believe that Sandals duped me by selling me a vacation package that never existed

If their resorts are even 99% better than their current appallingly cringe worthy & annoying UK LBC radio advert then you couldn't pay me to go!!! Who the heck was the ad agency that came up with this garbage?!! I know Sandals need advertising because repeat customers are few & far between but come on - this ad is plain awful. Also they claim in this ad that their prices are surprisingly low!!! Pull the other one. AVOID going on holiday with Sandals - just read the Multiple 1 Star reviews.

Negril Omg the worst food I have ever eaten checked out and went next door. Also all the security staff are drug dealers. Absolutely disgusting cleaning like a toilet

My last visit to Sandals Negril was on January 24 2020- January 30 2020. My husband and I were celebrating our 40th wedding anniversary. We had gone there a year earlier and had the most wonderful vacation. Before we left we stopped into the Loyalty office. We were told that if we booked our next Sandals Negril vacation right then, we would be guaranteed the same room. I use a wheelchair and we had a beautiful ground floor suite which opened up right to the beach. This made it very accessible for me to walk just a few steps. The room also had a walk-in shower which was also very accessible. I loved everything about it and was expecting the same experience this year to celebrate our big anniversary. Unfortunately, that didn’t happen. The room I was given was on the second floor, which I obviously couldn’t use. It seemed the Sandsls representative who sighed us up last year had signed us up for the wrong room. Of course we had no way of knowing this. That representative no longer works there. I asked to speak with the manager who very rudely told me Too bad. Even though it was Sandals mistake they no longer had any first floor ground level rooms at the Club level. We were placed in a much lower class ground floor room next to the pool ,overlooking a parking lot. The room was bare and lacked any charm at all. I was unable to go to the beach because it was too long a walk and not wheelchair accessible. I reached out to the manager and Loyalty office many times.We never received any support or apology. I cried every day. The best The could do was refund th financial difference of the rooms. They were unable to even do that. They kept telling us that we will be told how much Sandals owes us at checkout. Big surprise, even that didn’t happen. We left feeling cheated and miserable. Our plan had originally been to make this a yearly trip. A Sandals Resort at club level every January. This won’t happen. After the despicable way we were treated, We will never return. We are still waiting for the compensation owed to us. Edward and Debbie Genalo

Sandals Royal Bahamian was the worst resort that I have ever stayed at, I would discourage anyone from going here. This is not a 5 star luxury resort, at best it is 2 star. The service is awful, slow and most of the time non-existent. On several occasions during our stay, the bartenders would look at us and ignore us. Other times, the bartenders would just leave and not return for long periods of time. It got so bad that I went behind the bar and made drinks for the guests. There is no pool/beach server either. The resort is dirty and smells. The beach is always full of seaweed and is never cleared. Not to mention that the beach is actually very small and there is no room to walk on the beach, however the pictures that they display don't show this. The plumbing doesn't work in the rooms, tubs don't drain and toilets don't flush. You also have to lock up all of your belongings as the housekeepers will take your stuff. On the 2nd night there, they went through my overnight bag and stole my expensive cologne. If you have not already booked, please consider a different resort as you will be overcharged and very disappointed. If you are able to cancel, I would encourage that you do so and go somewhere else. This place is not worth the money....

SANDALS LA TOC RESORT IN ST. LUCIA WE HAVE NOT RECEIVED THE PROMISED COMPENSATION FOR CUTTING OUR 9 DAYS VACATION INTO 2 DAYS! This was supposed to be a Christmas and Birthday present to my daughter an myself. However; this was a very disappointing venture. The following were some of our experiences at this expensive resort: 1. The pool had dead frogs floating in it when we arrived at our suite 815 2. The bottler tried to clean it when we told him about it, but he did not do a good job; the frogs were still in the pool. 3. The food was terrible - all the restaurants we tried the food was bland. 4. There were cats everywhere in all the restaurants. We tried to take our meals to eat at the suite but couldn't because the sanitation of this resort was terrible. 5. There were large cockroaches in the pool and game room. 6. The roof in our very expensive suite had water stains, the doors had rust and some of the edges were breaking off. 7. Our Tours were cancelled; they called us 30 minutes before the tour should have begun to notify us. Because of the constant disappointment what should have been a great 9 days Christmas vacation, became a 2 days vacation. We had to leave the resort because we were both very hungry. The store only sold a few snacks, we were surviving on crackers and bottle water. Our vacation started on the 24th of December we left Sandals on the 26th of December 2019. We are still waiting for a response about the claim we made, which the managers assured us they sent to corporate. I AM VERY DISSAPOINTED! WE WORK HARD AND DESERVED THIS VACATION! SANDALS AT LA TOC SHOULD BE ASHAMED OF THIS RESORT! I AM RETIRED US ARMY MILITARY WITH MANY FRIENDS AND FAMILY WHO WILL NEVER VISIT THIS DISGRACEFUL RESORT.