Sandals ResortsReviews of sandals.com

We chose Sandals Royal Bahamian largely for the private pool suite experience, but our stay was one of the most disappointing resort experiences we have had. The private pool was unacceptable. The water quality and condition raised immediate concerns, including visible algae growth and even live tadpoles in the pool (see photos). For a resort charging a premium for these accommodations, this reflected a troubling lack of inspection, maintenance, and basic quality control. NOTE FOR THOSE WITH FOOD ALLERGIES. A separate and equally serious issue involved food allergies. Despite clearly disclosing our allergies before arrival and again at the resort, our butler twice delivered food containing those allergens. Allergy mistakes are not minor inconveniences—they can be serious health and safety issues. Guests with food allergies should be extremely cautious. What made the experience even worse was Sandals' response. We raised these concerns during our stay and again after returning home. Rather than taking meaningful ownership of the issues, Sandals largely dismissed our concerns. The only resolution offered was a modest discount on a future stay, conditioned upon signing a broad NDA preventing us from discussing our experience. Problems can happen at any resort. Algae, maintenance failures, and service mistakes can be addressed. What is far harder to overlook is a company's unwillingness to take responsibility when those failures occur. Between the condition of the private pool, repeated allergy-related mistakes, and the lack of meaningful accountability afterward, we cannot recommend Sandals Royal Bahamian—especially at its premium price point.

We’ve just returned from an amazing 10 days at Sandals Regency La Toc and had a fantastic holiday. The resort is beautiful, with 10 great restaurants offering plenty of variety and something for everyone. The nightly entertainment was also excellent and really added to the atmosphere. What truly made the trip special though was Resort Manager Audrey and her fantastic team. They were so welcoming, attentive and helpful throughout our stay, always going above and beyond to make sure everything was perfect. A wonderful holiday from start to finish and somewhere we would happily return to.

We stayed at Sandals Royal Curaçao for 10 days and left feeling that it did not live up to the “luxury” reputation or the price tag. The property itself is beautiful, but that’s where most of the positives end. What really stood out was the lack of consistency and attention to detail. At the main pool bars, something as basic as tonic water was only available 3 out of the 10 days we were there. For a resort at this level, that’s simply unacceptable and was never properly addressed. The food was another major disappointment. Breakfast at Butch’s was served cold. Dinner at The Strand — the surf and turf — also came out cold, which is hard to overlook for what should be one of their better dining experiences. Even a simple lunch burger was charred to the point of being unpleasant. Zuka really summed up the inconsistency. We ate there twice — the first time was great, but the second time was the complete opposite. Service was slow enough that I had to get up and go to the bar myself just to get another drink, and to make matters worse, we were actually blamed for the delay because we asked for sauces on the side. That kind of response is surprising at any restaurant, let alone a supposed luxury resort. Dining service overall lacked basic standards. No one checked on us after meals were served, and tables often sat uncleared because there appeared to be no dedicated bussing staff — leaving hostesses to clear tables themselves and the front unattended. To be fair, after speaking with management about the service issues, we did have a very nice dinner at Butch’s on our last night. However, it was frustrating that it took that level of escalation to get the experience we expected all along. Even more telling, the same day at the pool — our last full day — tonic water was unavailable again, reinforcing that the underlying issues were never really resolved. Service across the resort was inconsistent. Beach and pool service were minimal to the point that it was usually easier to just go to the bar yourself. The “towel game” is very real — chairs are effectively reserved by 8am, which shouldn’t be necessary at a resort like this. We also noted our anniversary in advance during online check-in, but there was no acknowledgment at all, which was disappointing given the brand’s reputation for special occasions. For context, we’ve stayed at Sun Palace, Hotel Mousai Puerto Vallarta, Sandals Grande St. Lucia, RIU Aruba, Divi Aruba, Sandos Finisterra Los Cabos, Marquis Los Cabos, Occidental Papagayo, Secrets Cozumel, Excellence Playa Mujeres, and Valentin Imperial Riviera Maya. Every one of those resorts provided noticeably better service, made us feel more welcome, and even offered small but meaningful gestures at the end of our stay — something completely missing here. That said, there were a few standout individuals who did provide great service and deserve recognition — Shaneka at Aolos restaurant, Rayon at the pool bar, the live band on the beach, the entire team at the food trucks (especially Jeimmy, who we saw at multiple locations), and Maranahta at Zuka during our first visit. These moments showed what the resort could be with more consistency. It also felt like many of the glowing 5-star reviews may be coming from repeat or loyalty guests, because our experience aligned much more closely with the negative reviews — which I strongly recommend reading before booking. For the cost, we expected a much higher level of quality and consistency. While the setting is beautiful, the overall experience fell well short, and we would not return to this or any other Sandals resort.

During my wife’s 50th birthday trip to Sandals Halcyon Beach St. Lucia, we experienced a profound decline in service. This was the second time we vacationed at Sandals Halcyon Beach. The first time, several years ago, was amazing. That is why my wife wanted to spend her 50th birthday there. Prior to our trip I had meticulously submitted requests through their butler portal months in advance to make the occasion special. Yet, upon arrival, no butler greeted us, no formal welcome was given. We sat in the reception area for 30 minutes before Learie, our butler, finally showed up with two glasses of warm champagne and no room keys. It was getting late and we had not eaten dinner yet, so we went to the restaurant while Learie tried to figure out the key and luggage issue. For some reason our room keys were left in our room by our butler while we were at the restaurant, leaving us locked out until we had to return to reception. He knew we were at the restaurant. Not sure why he didn't bring the keys to us. We finally got into our room after 9 pm. However, our luggage was not in our room. Our butler did not know where our luggage was at. Our luggage was finally delivered close to 10 pm. I asked our butler if he knew why were at the resort. He replied that we were there with a corporate group. I just shook my head no. He then stated that we were there for our anniversary. I said no. That confirmed that my notes were not read. The specific drinks I requested were not in the room. There was a fruit tray left in the room (I did not request) many hours before we arrived. The ice was melted and the fruit was covered with ants. Throughout the rest of our stay so many other things went wrong. Reservations were not made or incorrect. Our planned lunch on my wife's birthday was so messed up that we did not have lunch on our lanai at 12:30 pm as planned. Instead, we walked to the snack bar at 3:30 pm. Food quality had definitely declined. Shockingly, we were offered reward points if we agreed not to share our experience publicly. After a decade of loyalty, we canceled two upcoming Sandals trips. We will never vacation at Sandals again. Despite completing their survey and requesting corporate follow-up, no one contacted us. I can no longer recommend Sandals, as it no longer justifies its premium pricing. It’s clear that Sandals has lost their focus on guest experience, which once defined their brand. What was once a symbol of luxury and exceptional hospitality now feels like a company that has drifted from its mission, leaving loyal guests behind. On a positive note, I do want to say that three bartenders, Kareem, Waynette and Kayla provided exceptional service. They were very professional and always smiling.

The food was horrible first off. For the money it cost you would think you might have a decent meal. We went st Lucia regency la toc. If you don’t want to get in the ocean and the pool then I would suggest going. Looking for a nice tropical vacation could spend the same or less in other places. Every time you go to the beach you are getting panhandle for cocaine, weed, and excursions.

I never imagined writing a review like this, but after everything that has happened I feel it’s important to warn other couples considering booking their wedding with Sandals Resorts International. Our destination wedding was originally booked in Jamaica, with departure from London Heathrow on 22 November. It was not just for myself and my fiancé, but also for eight of our closest family members who had booked to travel with us. After Hurricane Melissa hit Jamaica on 28 October, we completely understood that disruption might occur. What we did not expect was the complete lack of communication from the UK team. For days we were emailing and calling multiple times a day, simply trying to find out what was happening with our wedding. We were repeatedly told that bookings would be handled in departure order and to wait to be contacted. Meanwhile, we could see online that the US bookings team were already relocating customers travelling up to December. Eventually, on 3 November, we were told that our resort would not reopen until December and we would have to cancel or move our wedding. This was communicated incredibly casually, despite the fact that this was a once-in-a-lifetime event that we had spent thousands of pounds planning. Due to our work schedules (we both work in the events industry), the only viable option was to move the entire wedding to Barbados, staying at Sandals Barbados from 29 June to 10 July, with our wedding scheduled for 2 July. On 22nd January, we were informed that the resort in Barbados would be undergoing renovation works to major facilities. We were reassured several times by the UK team that renovation works at the resort would be finished by 30 June and that our wedding and holiday would not be impacted. Unfortunately, that turned out not to be true. We have since discovered that major renovation works we be still ongoing. The main pool, swim-up bar, a restaurant and another bar are closed, and our preferred wedding location is unavailable because of the construction. After weeks of trying to get clear answers, we have now been told that Sandals cannot confirm when the works will be finished and that our only option is to cancel the trip entirely and receive a refund. So after months of stress, uncertainty, and rearranging plans for ourselves and eight guests, our wedding has effectively been cancelled twice. There has been no meaningful attempt to relocate us to another resort, no real effort to find a solution, and very little acknowledgment of the emotional impact this has had. Planning a wedding should be one of the most exciting times in your life. Instead, the entire experience has been exhausting and heartbreaking. At this point we are even considering postponing our wedding for another year because the whole experience has been so damaging. This has been, without question, the worst customer service experience I have ever encountered. If you are considering booking your wedding with Sandals, I would strongly recommend thinking very carefully before trusting them with such an important life event.

we have not left for our last minute getaway to Sandals Grenada, but we are really upset about the customer services treatment we just received. While trying to check in online, we kept putting our cc for the room hold fee at check in. It's a legit Amex with plenty money on it so this should not be a problem. I tried my card and my husbands, both of our names are on the reservation and they both match. We are Sandals Select members, but we booked this through Amex, for a way better cost savings, than what Sandals website promotes. I called Sandals and was met with nothing but attitude from the customer service rep. I believe because we booked through a third party. She would not help me, and refused to send me to a manager when I asked. Told me to call Amex to have them do it. We need to give them our flight information so that we can have a shuttle for us at the airport. All of this is absolutely disgusting to do to people who are coming to their first Sandals resort, spending their hard earned money, whether it was booked through them or Amex should not matter. If this is how their customer service reps treat paying customers, I am afraid of the service we will experience at this resort now. I have not heard great things about Sandals, but we were looking for a last min getaway and friends of ours recommended Grenada location. We are fearful now and Sandals should be ashamed of themselves for treating people this way.

Wir verbringen eine Woche im Sandals Royal Barbados. Insgesamt ist alles okay, aber wirklich nicht das, was Sandals verspricht: – Das Zimmer (Club-Level) ist sehr schön, ebenso die gesamte Anlage. – Wir hätten mit einer Limousine abgeholt werden sollen, aber von der Limousine keine Spur – stattdessen kam ein Bus. – Der Concierge-Service ist zum Vergessen. Drei Tage hintereinander haben wir versucht, in einem Restaurant zu reservieren – nicht einmal eine Rückmeldung. Man wird immer nur auf den nächsten Tag vertröstet. – Die Restaurants, für die man reservieren muss, sind oft halb leer, weil viele Gäste nicht erscheinen. Dennoch sind sie für andere nicht reservierbar. – Die Qualität des Essens ist sehr unterschiedlich. Vielleicht sind Europäer hier etwas anspruchsvoller als Amerikaner. – Auch die Servicequalität schwankt stark und liegt nicht auf dem Niveau, das man in einem solchen Hotel erwarten würde. Insgesamt hat man das Gefühl, dass der Gast ihnen egal ist. – Der Strand ist sehr schön aber leider nicht sehr gepflegt. Komisch sind auch die Drogendealer die auf dem Kunden warten (das sind aber genügend). – Ich würde empfehlen, ein Zimmer mit Butler zu buchen, da dieser zum Beispiel Liegen am Strand vorreserviert. Ansonsten sind alle Liegen schon ab 7:30 Uhr morgens weg. Insgesamt – wie gesagt – okay, aber das Preis-Leistungs-Verhältnis stimmt nicht. Wir werden unseren Urlaub nicht mehr im Sandals Royal Barbados verbringen (schade). Ach ja: Ich wollte eigentlich 3 Sterne geben, aber für das Wetter können sie nichts…