Sana BenefitsReviews of sanabenefits.com

La primera vez no me regresaron el rembolso de lo que pague en el doctor. Ahora tuve que pagar 280 por que ustedes me avían dicho que mi doctora si aceptaba la aseguranza y ella dijo que no estuvieron llamando a la compañía y no contestaron 😥😢

We should not have to jump through hoops to get meds that are critical to our survival

The card does not work. The Northshore University System in Illinois Hospital does not have information about SANA and SANA representative was only able to provide me over the corner small institutions but not hospitals.

What did you do wrong? You emailed all our employees the wrong open enrollment dates and then did not own your mistake and reopen the portal. Also, a beam rep told one of my employees they could not help her with the out-of-pocket expenses, but to reach out to her employer and they should help. VERY disappointed in the lack of professionalism regarding a big oops.

Our small business spent a lot of effort to chose a new health insurance provider, after choosing Sana and being really happy with them, just shy of one year, they cancelled our policy with very short notice and no chance of renewal or negotiation. We had several healthy employees and used it normally. Don’t trust Sana, as they will cancel your policy without any notice if your employees are using it at all. My company is now without health insurance while we scramble to find another option.

SANA Leadership Team Discontinued Company Medical Plan, they didn’t even give a courtesy 30 days extra time for the Company to look for another provider. All employees including myself Didn’t have any Medical Coverage for 30 days? Who does that? Oh, SANA doses that. Many employees need Medical coverage…

Everything went wrong problems with Providers,problems to call to the insurance. Customer service never answered the phone or they put you on hold for hours.

Sana lies. They lie about who is in their network. They list several doctors as in their network, then when you call the doctors office, they are not. They also lie about what healthcare networks are in their network. For instance, they say on their website that Baylor Scott & White is in network, but they are not. Sana say "after you make your appointment, we will reach out to the health care provider and see if they will take their benefits." But this process takes several days, and ... what happens if the doctor or healthcare system then doesn't. They tell you that they will issue a VISA card to give to the doctors that are out of network, but this is not true either. After you have booked an appointment, and after you have gone to the doctor and find out the embarrassment of the office not accepting the Sana insurance, ONLY THEN will they issue the VISA card. Guess what? The doctors office makes you pay BEFORE you leave the office, and they charge you the non-contracted (much higher) rate. So, the VISA card pitch is a scam, too. When I asked one of the representatives what happens if I have to go to the hospital and the hospital (Baylor Scott & White, for instance) doesn't take my insurance, her response was "Don't worry about it. We will take care of it later." That is their answer? Finally, this is a disaster for anyone on an HSA. You go to the doctor who is most likely not in Sana's network (like non of the 9 doctors my wife and I use were), you have to pay for your services out of your HSA, but guess what? You pay the noncontracted (higher) rate. Stay away from this company, unless you just like taking a lot of time out of your life to struggle with billing and insurance issues.