Sana BenefitsReviews of sanabenefits.com

Beware: They have a long list of Dr offices they say are part of their network but when you go to call them to make an appointment they don't have any idea who Sana is, they never heard of them! We tried over 20 different Drs. listed on their so called network to find ZERO that would take us! When you do finally find a Dr that will take Sana, you will now have to deal with all the extra paperwork to submit your Dr. bills to Sana, they don't automatically take care of their portion of the Dr bill. This is a scam if you ask me!

This company provides great insurance as long as you or your employees don't actually use it. If you have any claims they will refuse to quote the 2nd year and will leave you back at square one shopping again. They are not in it for the long haul for small business's. I think they mean well and I know they have to make money as well, but what's the point in paying for it, if they will drop you if you use it?

Unethical company, they don't know what they offer.

The prescription coverage is terrible. Definitely need to add tiers for medication

The customer Service is horrible, my wife can’t get access because something was setup wrong and her email link doesn’t work. I need her to have it so she can provide it to both my kids schools who play football and baseball. It is required for us to provide our insurance information for secondary coverages. This has been going on for two weeks and no one can seem to fix it.

I assume this insurance works if you're in an area where their "partner" providers are. Unfortunately in Wisconsin, we are not. This insurance was sold to us as this great benefit, where you can see in & out of network doctors, free services, etc. The coverage is downright a joke. Right now I have two colleagues who are fighting claims that Sana won't cover through Advocate Aurora Heath (Major healthcare chain here in Wisconsin). One of them has over a $100,000 bill. I personally had a standard lab draw done through Prevea (another healthcare chain here) that was always completely covered by all my old insurance companies; but Sana only covered a select few of the actual tests, leaving me with a $500 lab bill. Our entire staff at my company are extremely disappointed in this company. We are all afraid to see a doctor because we don't know what type of bill we'll be stuck with. I would never recommend Sana to anyone.

The 1st time I tried to use it, the doctor wasn't covered. Now I have to pay out of pocket, then submit detailed paperwork, and hopefully I get reimbursed. I have never had insurance set up like this where I have to jump through all sorts of hoops, just for a routine doctor appointment. Very disappointed so far

My first time using this plan, i messaged with a sana doctor who wrote a script. pharmacy says that script is not covered by this plan. had to call smith rx to have them send a alternate prescription. The rep said it was sent, but walgreens said they never recieved it. currently on hold with smithrx again, its been a 15 minute phone call and they still cant help.