Sana BenefitsReviews of sanabenefits.com

CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only! PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.

Dropped everyone at my company because we were “using them too much”. Why cover stuff you don’t want to pay for? Then give an entire company one months notice that you’re leaving them high and dry?

This company offers terrible service. Everything has to be paid OOP until your high deductible is met, they have no pre-negotiated rates with anyone, and in my experience the providers didn't know who they were and either don't take the insurance, or they take forever until they figure it out. Having them made my health expenses skyrocket, made me waste lots of time with providers, and even made me and my family have to skip medical care due to the upfront cost, mind you, all this while still paying premiums. To add insult to injury, now it's the next year and they can't even provide me with tax documents on a timely manner. Just awful all around, avoid like the plague or learn by suffering through it like I did.

Haven't been able to use the benefits because the website is not user friendly and I unable to find the doctors I need.

You have not solved my problem. My dr will not see me nor will any of my family members drs will eee them u til you sort it out with them and you did not help me.

Be prepared to put a lot of work into getting your Rx covered and accurate information. Sana reps are not able to answer questions for SmithRx benefits. Most of my Rxs are not covered & require my doctor to fill out forms for each Rx not covered even though I have a valid Rx on file. It seems that Smith Rx wants you to just give up on getting coverage because they make it so difficult for you & your doctor which saves them money. As a Type 1 diabetic I have been made to feel my health doesn't matter & that it is all about the least amount of money they have to spend. Their answer to every question I ask is "Well, that is the plan your employer got"

Finding a doctor who takes Sana is impossible. It should not be this hard.

Major delay on connecting with my healthcare provider making us delay care for my wife right now. Very stressful and am very unsatisfied.