Sana BenefitsReviews of sanabenefits.com

My requests were not attended to until my Agent contacted Sana.

Very generalized overview. Was looking for more depth with an insurance plan that requires extensive self management. SANA needs an app!

I wasn't able to use it on my walk-in visit, so I ended up paying on a sliding pay scale. The same thing happed at the pharmacy.

As far as coverage, Sana was amazing. We would've kept them but doctors and hospitals were hesitant to work with them as they didn't know who they were, which resulted in a lot of headaches for folks. We had several issues with varying responses given to doctors offices that called to inquire the coverage. Overall, if Sana was more well known and more places knew how to process the insurance information, we would've been glad to stay. The "Referenced Based" label was very tough to overcome with doctors/practices too. With a linked health network, why does Sana have to be Reference based? This is what threw a lot of places off unfortunately.

Wife was diagnosed with colon cancer. Surgeon is on the network but apparently hospital was not according to Memorial Herman. To have the surgery we have to give them $24,000.00 up front before they would do anything. Called Sana who said they are in the network. It's been 2 days going on 3 days and still no answer from your company. This is terrible when time is of the essence and and once again we have to wait in limbo. You need to steep up your customer service that can get the answers and actions your customers need 24/7. Not just Monday-Friday from 8am-5pm. Hope you have a wonderful wknd while we have to wait on a answer for a surgery that is needed to try and help save a person's life.

When speaking on the phone with a Sana Representative, they provided me with a lot of the same information that the Help feature gives on their website and when I asked more detailed questions, I was not given direct responses and also received conflicting answers from the single person. They also referred me back to the Help articles on the website which was exactly what I was referring to when asking clarifying questions. I hope this improves as I gather more information about my current plan with Sana.

I’m very disappointed that you’re company is charging me 400+ for blood work during a Physical PLUS a copay? It’s a preventive service! I can’t even imagine what I’ll have to pay for my colonoscopy- I pray that my company doesn’t choose you again

Sana is a fantastic plan, as long as you have no medical problems come up. We used our policy for annual scopes, and each faced a surgery within the same year. We were cancelled as soon as the year closed. Sana is easy to work with, and truly helpful. Their plans also included free radiology and lab work as long as thru their program, which again was easy to access. We had one rough year, and were truly disappointed to no longer have the option of this insurance. I’ve had exactly one surgery in my life before this, and my husband never had any. It was a truly out of characteristic year for us.